Elijah Craddock
Summary
Accomplished supply chain professional seeking an opportunity to utilize ten years of full life cycle logistics within the rapidly expanding logistics segment of Amazon Transportation Services to create, meet, and exceed goals and processes.
Overview
12
12
years of professional experience
Work History
Program Manager II
Transit Time Authority
03.2022 - Current
- Executed refresh of all US transit times in Amazon network
- Client facing contact for all US deep dives, override request, large scale DEA risk management, and Voice of the Carrier
- Collaborated with software development engineers and stakeholders to implement the incremental refresh process globally with $133 million entitlement
- Created and applied metric thresholds to determine which transit times would reach production resulting in a 35% reduction of client SIM requests for override
- Developed attainment report to identify clients not utilizing the correct transit times to limit DEA misses and increase overall attainment of 315 bps
- Coordinated network refresh automation for annual savings of 220 labor hours
- Partnered with AFP to launch stem time modeling resulting in an increase of 40 bps in planned LDT estimating $6 million, 49 bps reduction of HOS violations, and improved driver experience
- Identified lack of speed guard rails in transit times, worked with safety to identify legal limitations, and facilitated implementation with software development engineers across all US transit time sources
- Tailored TTA abilities to onboard SWA and AF resulting in TTA use on 137,747 loads.
Area Manager I, Area Manager II
Amazon
05.2020 - Current
- Successfully scaled DGE9 package count from launch at 160,830 for week one to a high at 779,550
- Coached and assisted in training of 12 new delivery service providers (DSPs) to limit returns to station
- Instituted actions to drive accountability for PNOV DPMO during peak after surging to an average of 3,065 during peak 2020 and currently tracking at 1,050
- Successfully mentored and promoted four entry level associates to tier three positions
- Responsible for DSP Compliance to the fleet management program of 98% or higher
- Cultivate and sustain a positive culture, quality performance, safe environment, and a positive, professional driver experience for approximately 300 daily delivery associates across 16 delivery service providers
- Ensure timely picking and staging of up to 425 routes for on time dispatch
- Participate in negotiations for DSP dispute resolution, specifically approving payment, determining payment adjustments where appropriate, and managing the DSP invoice process
- Conduct weekly performance meetings with DSP owners to develop and ensure adherence to action plans that meet business objectives and to facilitate monthly round tables for owner feedback
- Drive continuous cost and process improvement programs while maintaining positive working relationships with DSPs and operations leadership
- Partner with regional fleet management leadership to validate and confirm vehicle demand during peaks and ramps
- Oversee response to customer escalations including white glove delivery when applicable.
Program Manager
ATS- AFXN (Amazon Freight Exchange Network)/SCS (Spot Capacity SOURCING)
09.2017 - 05.2020
- Created EMU program (Empty Mile Utilization) to mitigate spending on back hauls of empty trailers throughout Amazon network by sourcing external freight
- Throughout the first 22 weeks of the program our team has created revenue of $141,200 with net profit of $130,969
- Recovered 984 loads within 6 hours of intended pick up utilizing 361 unique carriers with a spend of $1,105,277 to ensure customer promise throughout 2019
- Avoided or limited customer misses and missorts of approximately 1,702,249 packages in 2019
- On boarded, cultivated, and measured 163 carriers’ performance within the brokerage division
- Began night shift operations of AFXN- Created standard operating procedures for Hyderabad office to deploy night shift and flex operations including pricing models, hand offs between office locations, and awarding processes for online booking tools
- Instituted process improvement creating total conservative cost savings for peak 2018 of $1.75MM and reduced trailer pool adjustment request from the high of 4,831 in W48 to less than 500 per week
- As of February 6th, 2019, 6401 back-legs have been built for a conservative estimated savings of $3.41MM
- Prepared capacity for upcoming holidays, peak, and disaster areas to minimize effects on the transportation network
- Managed training for the entire southeast to reduce the learning curve for carriers following the implementation of online tools for transportation providers.
National Logistics Manager
Echo Global Logistics
01.2012 - 01.2017
- Maintained monthly customer base of 45-55 accounts throughout numerous industries
- Managed account base totaled over $2,000,000 spend in transportation during last calendar year
- Awarded all branch representative of the quarter twice during tenure
- Researched and cultivated potential new business leads in technology enabled transportation and supply chain management organization
- Utilized 135 less than truck load customers and 30,000 truckload carriers to best match customers’ needs and costs
- Led strategic relationship initiatives from discussion to contract to close, anticipating current and new client needs
- Monitored pricing of all transportation modes evaluating market conditions and customer needs
- Participated in the mentorship program to assist employees in their new role.
Education
BACHELOR'S DEGREE - MARKETING
MARKETING
Skills
- Minimizing Cost To Meet Customer Promise And Experience
- Optimization of Transportation
- SQL Utilization To Monitor Performance And Cost
- Analyzing Areas Of Growth For Partners
- Project Management Across Multiple Divisions And Countries
- Customer Service Excellence In Sales And Operational Capacities
- Management Of Over 13,000 External Transportation Partners
- Lead Peers And Associates For New Process Improvements Standardizing Practices To Maintain Continuity
Timeline
Program Manager II
Transit Time Authority
03.2022 - Current
Area Manager I, Area Manager II
Amazon
05.2020 - Current
Program Manager
ATS- AFXN (Amazon Freight Exchange Network)/SCS (Spot Capacity SOURCING)
09.2017 - 05.2020
National Logistics Manager
Echo Global Logistics
01.2012 - 01.2017
BACHELOR'S DEGREE - MARKETING
MARKETING
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