Elijah Cuevas

Programmatic Management

• Lead the expansion of LivIT's onboarding support coverage
• Lead the expansion of LivIT's Lifecycle refresh program support coverage
• Creation of new support scope items for Labs employees
• Present to supported PADs leadership about upcoming project, Current support , and addressing challenges

Line Management

• In charge of budget management for LOFT, Livit Onboarding, LivIT lifecycle, LivIT peripherals, NIF hardware, O&B hardware (>3 million )
• Provide career development guidance, mentoring, and coaching to group members,including administering performance evaluations, providing regular feedback to employees, and proactively address any issues.
• interviewing and hiring new employees

Programmatic Management

• provided direction and leadership to a team of 9
• Developed and implemented new strategies for onboarding new hires more efficiently
• Creation of new support scope items for Labs employees
• Provided higher level technical support to the techs with more challenging issues

Line Management

• Grew team through Interviewing, Hiring and converting employees/interns
• While current GL was out wrote PAs and participated in ranking
• Established and optimized a work schedule for employees
• approve leave and maintain work loads and projects of the team I oversee

• Provided tier 2 support for Livit customers
• During COVID took on all onsite hardware issues , created a streamlined repair process
• Became POC for the directors office
• trained new techs on policy and procedures

• sales associate - sales of phone, computer
• genius bar technician - troubleshoot and solve customer issues
• genius - address elevated customer concerns, train new techs , repair hardware , repair software