Mia Orr

• Exceptional guest service delivery
• Inventory management and replenishment
• Sales floor organization and zoning
• Efficient operation of power equipment
• Compliance with safety regulations
• Cash register operations and cash handling
• Adaptability to changing technology needs
• Strong attention to detail and multitasking ability
• Effective communication and interpersonal skills
• Greeted and assisted guests in a friendly and authentic manner, ensuring a welcoming shopping environment.
• Demonstrated product knowledge and familiarity with store layout to address guest inquiries and enhance their shopping experience.
• Efficiently executed sorting, stocking, and backstocking operations to maintain optimal inventory levels and product availability.
• Operated power equipment safely and accurately, adhering to certification guidelines.
• Managed defective merchandise and environmentally sensitive items in compliance with regulatory requirements.
• Upheld a culture of ethical conduct, safety, and compliance, prioritizing the well-being of self and others.
• Provided support for guest services including cashier duties, order pick-up, and drive-up assistance, while maintaining compliance with relevant laws and regulations.

Cashier

• Collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Accepted cash and credit card payments, issued receipts and provided change.
• Trained new team members in cash register operation, stock procedures and customer services.
• Wrapped items and carefully bagged purchases to prevent merchandise breakage.

Guest Service

• Created and managed effective strategies for optimizing guest experiences and promoting loyalty.
• Delivered new hire and recurrent training to maximize team productivity and compliance with standards.
• Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
• Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
• Handled payment processing and provided customers with receipts and proper bills and change.

Specialty Sales

• Recovered clothing items from fitting rooms and returned to specified department areas.
• Performed stock processing by filling and stocking floor racks and backstock racks.
• Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
• Initiated loss prevention standards and audit requirements to alleviate retail theft.
• Stayed up to date on store promotions, payment policies and security practices.

General Merchandise

• Restocked and merchandised products to encourage strong sales.
• Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized and well-stocked merchandise.
• Helped customers locate products and processed special orders for customers seeking out-of-stock items.
• Prepared for new merchandise and promotions by building temporary displays and resetting existing sales space.
• Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
• Maintained accurate inventory data by identifying and correcting pricing discrepancies.

• Collected payments and provided accurate change.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Helped customers find specific products, answered questions and offered product advice.
• Accepted cash and credit card payments, issued receipts and provided change.
• Wrapped items and carefully bagged purchases to prevent merchandise breakage.
• Helped with purchases and signed customers up for rewards program.
• Inspected store products for damage and obtained item replacements for customers.
• Answered customer questions and provided store information.
• Discounted purchases by scanning and redeeming coupons.
• Processed refunds for worn, damaged and broken merchandise.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.