ELIJAH DUPREE
Geek Squad
Houston
1
Certification
2
years of professional experience
IT support professional with extensive hands-on experience in diagnosing and resolving hardware and software issues. Demonstrated ability to communicate complex technical information clearly, enhancing customer understanding and confidence. CompTIA A+ CompTIA Network+ certified, complemented by practical experience in a self-built home lab.
Work History
Consultant
1 Year 1 Month- Diagnosed and resolved hardware and software problems on customer laptops, desktops, and other devices to enhance user experience.
- Set up new systems, installed software, and transferred data for customers, ensuring a smooth transition for those less comfortable with technology.
- Clarified technical issues for customers during troubleshooting sessions, improving their understanding and confidence in using their devices.
- Resolved connectivity and performance issues, escalating complex matters to ensure timely solutions
Sales Advisor
1 Year- Assisted customers in locating products and resolving service issues on a busy sales floor
- Managed POS and inventory lookup systems to ensure smooth daily operations
- Trained new hires on store systems and customer service standards to ensure consistent service quality
Education
Associate of Science - Computer Science
High School Diploma
Skills
Tools & Platforms: Active Directory
Group Policy
ServiceDesk Plus
Microsoft 365
Networking: DNS
DHCP
TCP/IP
WiFi
LAN
Network Troubleshooting
Operating Systems: Windows 10/11 MacOS Linux
Computer Languages: Python
Java
JavaScript
HTML
CSS
Soft Skills: Time management
Customer Service
Problem solving
Critical thinking
Certification
CompTIA A+ , CompTIA Network+
Timeline
Consultant
Geek Squad
04.2025 - 05.2026Read More
Sales Advisor
Lowe's
12.2023 - 12.2024Read More
Houston Community College
Associate of Science from Computer Science
Read More
Gary Lighthouse College Prep Campus
High School Diploma
Read More