Elijah Edwards
McAllen,TX
Summary
Advantageous Managing Partner with 15 years of experience in foodservice. Adept at increasing restaurant profitability through detail-oriented management and high standards of customer service. Committed to setting and meeting big-picture goals through day-to-day efficiency.
Overview
17
17
years of professional experience
Work History
Managing Partner
Raising Cane's Restaurants
10.2016 - Current
- Established and implemented business procedures and process improvements.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Managed restaurant scheduling, foodservice and customer service.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Scheduled 50+ restaurant workers daily and filled in for shifts.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
General Manager
Applebee's Grill + Bar
05.2010 - 07.2016
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Manager
Buffalo Wild Wings
03.2008 - 04.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Parts Salesman
Lafayette Power Sports
02.2006 - 02.2008
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Assisted customers in finding appropriate parts promptly.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
Skills
- Financial administration
- Marketing knowledge
- Financial reporting understanding
- Strategic planning
- Recruiting
Timeline
Managing Partner
Raising Cane's Restaurants
10.2016 - Current
General Manager
Applebee's Grill + Bar
05.2010 - 07.2016
Assistant Manager
Buffalo Wild Wings
03.2008 - 04.2010
Parts Salesman
Lafayette Power Sports
02.2006 - 02.2008
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