Elijah Eldridge
Odenton,MD
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Multi-talented Guest Experience Representative consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CNA
Anne Arundel Medical Center
03.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Call Center Representative
Anne Arundel Medical Center
08.2022 - 03.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Anne Arundel Medical Center
01.2022 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Helped with Registering patients for Covid test
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- HIPAA validation
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Sales Associate
Victoria's Secret
09.2019 - 01.2020
- Maintained records related to sales, returns and inventory availability.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Engaged with customers to effectively build rapport and lasting relationships.
- Floor sets, shipment, and inventory.
- Organizing, and processing clothes.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated customers on promotions to enhance sales.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Shampoo Assistant
Bubbles Hair Salon
08.2019 - 08.2019
- Appropriately washed chemically restructured hair to avoid damage and improve texture.
- Communicated with hairdressers to address customer issues and appointment conflicts.
- Prepared salon clients for specialized scalp treatments and conditioning.
- Answered telephone calls and scheduled appointments using POS.
- Kept salon sanitary and stocked by filling shampoo bottles, folding towels, disinfecting used equipment, and sweeping floors.
- Provided special treatments involving shampooing, rinsing, and conditioning hair.
- Offered customers relaxing head massages during shampoo treatment.
- Maintained professional and friendly demeanor to greet clients for customer satisfaction.
- Assisted in maintaining salon's schedule.
- Sold salon products at front desk.
- Stocked shelves and merchandise and kept tidy appearance of salon.
Guest Experience Representative
Bubbles Salons
04.2018 - 07.2019
- Maintained financial accuracy by collecting deposits, fees and payments.
- Maintained transaction security by verifying payment cards against identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Daily drawer audits
- Booked Appointments
- Check guest in, and out
- Keyholder
- Print daily reports
Cashier
Toys R Us
07.2017 - 03.2018
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Checked prices for customers and processed items sold by scanning barcodes.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Answered questions about store policies and concerns to support positive customer experiences.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Educated customers on promotions to enhance sales.
- Assisted customers by answering questions and fulfilling requests.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Assisted customers with special services, account updates and promotional options.
- Signed people up with rewards, and instant credit.
Crew Member
Tropical Smoothie Cafe
03.2016 - 07.2016
- Collaborated with team members to complete orders.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Performed shift change tasks each day to keep store efficient and neat.
- Observed customer purchases in line and differentiated between standard portions.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Education
No Degree - Cosmetology
Monroe Technology
Leesburg, VABachelor of Arts - Textile Apparel Merchandising Management
Virginia State University
Petersburg, VA12.2022
Bachelor of Arts - Fashion Merchandising And Management
Berkeley College
New York, NY12.2022
Bachelor of Science - Business Data Science And Artificial Intelligence
Berkeley College
Woodland Park, NJ12.2022
High School Diploma -
Rock Ridge High School
Ashburn, VA06.2018
Skills
- Trend knowledge
- Stocking and Replenishing
- Merchandising Knowledge
- Sales
- Point of Sale Knowledge
- Exceptional Customer Service
- Product promotions
- Problem-solving skills
- Sales training
- Cash Handling
- Shipment processing
- Excellent people skills
- Cash register operations
- Relationship building
- Adapt to diverse groups
- Upselling
- Cash register operation
- Sales expertise
- Multi-tasking strength
- Merchandising understanding
- Business communications
- Schedule Development
- Campaign Support
- Market Research
- Marketing
- Marketing and Advertising
- Social Media
- Market Strategy
- Spreadsheets
- Scheduling
- Branding
- Time management
- Alcohol Rubs
- Nursing Assistance
- Room Cleaning and Restocking
- EMR Systems
- Conducting Intakes
- Infection Control Procedures
- Performing Patient Intakes
- Collecting Specimens
- Charting Expertise
- Recording Vital Signs
- Observation Documentation
Accomplishments
- Resolved product issue through consumer testing.
- Received my Excel spreadsheet badge on LinkedIn
Certification
- CNA - Certified Nurse Assistant
- NCPCT - Patient Care Technician
Timeline
CNA
Anne Arundel Medical Center
03.2023 - Current
Call Center Representative
Anne Arundel Medical Center
08.2022 - 03.2023
Customer Service Representative
Anne Arundel Medical Center
01.2022 - 08.2022
Sales Associate
Victoria's Secret
09.2019 - 01.2020
Shampoo Assistant
Bubbles Hair Salon
08.2019 - 08.2019
Guest Experience Representative
Bubbles Salons
04.2018 - 07.2019
Cashier
Toys R Us
07.2017 - 03.2018
Crew Member
Tropical Smoothie Cafe
03.2016 - 07.2016
No Degree - Cosmetology
Monroe Technology
Bachelor of Arts - Textile Apparel Merchandising Management
Virginia State University
Bachelor of Arts - Fashion Merchandising And Management
Berkeley College
Bachelor of Science - Business Data Science And Artificial Intelligence
Berkeley College
High School Diploma -
Rock Ridge High School
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