Elijah Ellis
Stone Mountain,Georgia
Summary
Enthusiastic and detail-oriented professional with a solid background in logistics and customer service, seeking an entry-level IT Support/Help Desk position. Demonstrates proven ability to troubleshoot and resolve technical issues, with strong communication skills developed through hands-on experience in fast-paced environments. Skilled in managing customer inquiries and delivering effective solutions to ensure high levels of satisfaction and operational efficiency. Passionate about technology, with a commitment to leveraging logistics experience to enhance IT support functions, while continuously adapting to new challenges in the IT field.
Overview
6
6
years of professional experience
Work History
Delivery Coordinator/Troubleshooter
Chick-fil-A
02.2024 - Current
- Utilize the Bringg App for dispatch management, troubleshooting technical issues to maintain seamless operations and provide support for drivers.
- Oversee and coordinate delivery operations to ensure timely and efficient service for customers.
- Increased productivity by 40% through effective coordination.
- Manage scheduling and assignment of delivery drivers, optimizing routes to enhance delivery speed and customer satisfaction.
- Monitor delivery performance metrics and implement improvements to boost service quality and operational efficiency.
- Train new delivery team members on procedures, technology usage, and customer service best practices.
Customer Service Admin/Courtesy Shuttle Driver
Lex Tech Of Atlanta
08.2022 - 07.2023
- Provide exceptional customer service by assisting clients and guests with inquiries, ensuring a welcoming and positive experience.
- Operate the courtesy shuttle, safely transporting customers to and from designated locations while adhering to all traffic and safety regulations.
- Maintain a clean and organized shuttle vehicle, performing regular inspections and reporting any maintenance issues to ensure safety and reliability.
- Coordinate with the customer service team to schedule and manage shuttle routes efficiently, optimizing service times and customer satisfaction.
- Handle customer complaints and feedback with professionalism, resolving issues promptly to maintain high service standards.
- Assist with administrative tasks, including data entry, record-keeping, and managing customer service inquiries via phone and email.
- Collaborate with other departments to improve customer service processes and enhance the overall guest experience
Warehouse/Logistics Student Specialist
Georgia Gwinnett College
10.2018 - 07.2020
- Assisted in the management of warehouse operations, including inventory control, order fulfillment, and shipping activities to ensure efficient logistics processes.
- Collaborated with the logistics team to optimize supply chain operations, utilizing analytical skills to identify areas for improvement.
- Provided technical support for warehouse management systems, troubleshooting software issues, and assisting team members with technology-related inquiries.
- Gained hands-on experience with inventory management software and data entry, enhancing attention to detail and accuracy in record-keeping.
- Participated in training sessions on the use of logistics technology and software, developing a strong understanding of IT systems used in warehouse environments.
- Developed strong problem-solving skills by addressing logistical challenges and proposing innovative solutions to enhance operational efficiency.
- Communicated effectively with cross-functional teams, fostering collaboration and ensuring smooth workflow between logistics and IT departments.
Education
No Degree - Business Administration And Management
Georgia Gwinnett College
Lawrenceville, GA05-2028
Skills
- Troubleshooting
- Equipment Troubleshooting
- Data analysis
- Technical issues analysis
- Mobile Device Management
- Multitasking
- Network support
- Risk Assessment
- Adaptability
- Project Management
- Security management
- Desktop support
- Conflict Resolution
- Customer Service
- Problem-solving abilities
- Communication Skills
Accomplishments
ATG Learning Certification Course Completion
Roswell, GA
Completed CompTIA A+, Network+, & Security+ Certification Course
Timeline
Delivery Coordinator/Troubleshooter
Chick-fil-A
02.2024 - Current
Customer Service Admin/Courtesy Shuttle Driver
Lex Tech Of Atlanta
08.2022 - 07.2023
Warehouse/Logistics Student Specialist
Georgia Gwinnett College
10.2018 - 07.2020
No Degree - Business Administration And Management
Georgia Gwinnett College
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