Summary
Overview
Work History
Education
Skills
Timeline
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Elijah Encarnacion

Cleveland

Summary

Developed leadership and strategic planning skills in fast-paced business environment. Demonstrated expertise in financial management and customer relations, ensuring operational efficiency and client satisfaction. Seeking to transition into new field, leveraging these transferrable skills to drive success in different industry.

Overview

4
4
years of professional experience

Work History

Small Business Owner

Elijahs Customs
09.2020 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.

Mail Sorter

UPS
12.2023 - 07.2024
  • Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Collaborated with team members to ensure timely processing of high-volume mail shipments.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Team Leader

Chick-fil-A
03.2022 - 08.2022
  • Maintained a safe and sanitary work environment by enforcing strict adherence to health codes, regulations, and best practices.
  • Oversaw daily cash handling procedures to ensure accuracy in financial transactions and minimize losses due to errors or thefts.
  • Enhanced team productivity by providing ongoing training, coaching, and support to staff members.
  • Reduced wait times for guests with efficient food preparation methods and effective front-of-house communication strategies.

Online Personal Shopper

Walmart
10.2021 - 01.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Phoenix Charter Academy
Springfield, MA
06.2023

Skills

  • Small business operations
  • Business management and development
  • Communication
  • Time Management
  • Hospitality
  • Leadership

Timeline

Mail Sorter

UPS
12.2023 - 07.2024

Team Leader

Chick-fil-A
03.2022 - 08.2022

Online Personal Shopper

Walmart
10.2021 - 01.2022

Small Business Owner

Elijahs Customs
09.2020 - Current

Phoenix Charter Academy

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Elijah Encarnacion