Dedicated and results-driven professional with a masters degree in public health and a specialization in healthcare administration and a bachelors degree in business management with a concentration in project management. Seeking a challenging role as an Administrator or Project Manager to leverage expertise in management, policy implementation, and community health initiatives. Committed to improving healthcare delivery systems, enhancing patient care, and fostering a collaborative environment to achieve organizational goals.
Manage a team of 8 civilians and 4 military personnel within the Occupational Medicine Department. Coordinated patient care and health screenings, obtaining medical histories and consents for procedures, directly applicable to clinical research enrollment and study visits.
Managed scheduling and staffing, optimizing resource allocation for maximum efficiency.
Ensured compliance with CLIA, CAP, and Joint Commission standards; monitored and documented safety events and corrective actions, mirroring clinical research regulatory requirements
Coordinated interdepartmental communication, streamlining processes and enhancing collaboration.
Analyzed patient feedback data, driving initiatives to improve satisfaction rates within the clinic.
Lead monthly and quarterly safety training for staff, including conducting hazard inspections and managing safety reporting.
Oversaw daily clinic operations, ensuring adherence to U.S. Navy and U.S. Army standards and protocols.
Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
Fufillment Expert
Target
04.2025 - Current
Streamlined order processing to enhance fulfillment efficiency and accuracy.
Coordinated inventory management to maintain optimal stock levels and reduce discrepancies.
Trained new team members on best practices for order picking and packing procedures.
Implemented quality control measures to ensure compliance with safety standards during fulfillment operations.
Led cross-functional teams in executing high-volume order fulfillment during peak seasons.
Analyzed workflow processes to identify bottlenecks and recommend improvements for operational efficiency.
Pulled orders quickly to maintain demanding productivity goals.
Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Packed and shipped 800 to 1000 units per day exceeding the required amount daily and improving the performance metrics within a fast-paced environment.
U.S. Navy, Walter Reed National Military Medical Center
09.2020 - 10.2023
Drafted and distributed contracts to Naval personnel and the U.S. Navy Surgeon General.
As the assistant to the Surgeon General and Medical Corps Admiral, I created and executed project plans for program audits and graduate medical education selection boards. I compiled and analyzed graduation data for military physician specialties and compared this data to civilian graduation rates.
Led cross-functional teams to deliver complex healthcare projects on time and within budget.
Developed and implemented project management methodologies to enhance operational efficiency.
Mentored junior project managers, fostering professional growth and knowledge transfer within the team.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Managed a team of 15 staff members, overseeing task assignments, scheduling, and performance monitoring.
Managed a $2.5M budget for supplies and equipment procurement, ensuring fiscal responsibility for the Bureau of Medicine and Surgery (BUMED), Defense Health Agency (DHA) and the Surgeon General’s office.
Conducted safety training for 40 staff members on topics such as OSHA, seasonal safety, and workplace hazards.
Clinical Manager | Procurement Officer | Environment of Care & Safety Coordinator | Patient Relations Coordinator
U.S. Navy, Naval Hospital Camp Pendleton
07.2016 - 08.2020
Led a team of 28 ancillary staff in the Obstetrics & Gynecology Department, overseeing clinical operations, patient care, and staff scheduling. Coordinated training on clinical programs, environmental safety, and infection control procedures.
Managed patient relations, resolving complaints and implementing process improvements.
Participated in Joint Commission audits with zero discrepancies.
Managed procurement for durable medical equipment totaling $1.6 million and maintained an inventory valued at $4 million.
Worked with the Biomedical Department to perform biannual preventative maintenance on medical equipment.
Hospital Corpsman | Infection Control Officer
U.S. Navy, Naval Hospital 29 Palms
11.2013 - 06.2016
Supervised a team of 3 staff members in the Labor and Delivery unit, providing patient care and support. Provided support with laboratory draws intravenous care, medication administration, and outpatient procedures.
Conducted infection control training for 32 staff members and ensured compliance with infection control standards.
Oversaw quality control and training compliance within the Labor and Delivery Department and Med-Surg Ward.
Sales Distributor | Sales Representative
Colorama Plant Nursery
01.2012 - 11.2013
Maintained plant distribution sales at five Home Depot locations, five Lowe’s locations, and five Wal-Mart Locations.
Provided work orders and organized plants in the nursery department after delivery in 10 contracted stores.
Worked and communicated with multiple contacts in our distribution centers providing high-quality customer service.
Developed and maintained relationships with local retailers, enhancing product placement and visibility.
Managed inventory levels to ensure optimal stock availability for seasonal demand fluctuations.
Trained new sales staff on product knowledge and customer engagement techniques, improving team performance.
Analyzed market trends to identify growth opportunities and adjust distribution strategies accordingly.
Implemented efficient logistics processes, reducing delivery times while maintaining high service standards.
Education
Masters - Public Health, Healthcare Administration
National University
San Diego
03.2025
Bachelor of Science - Business Administration, Project Management Concentration
Southern New Hampshire University
Manchester
01.2023
Skills
Management & Leadership: Extensive experience leading and managing teams for over 12 years, implementing performance improvement plans, and ensuring operational efficiency
Project Management: Skilled in developing project plans, tracking progress, and coordinating multi-disciplinary teams
Supply & Procurement: Efficient in managing procurement, budgets, and inventory control, with experience overseeing multi-million-dollar budgets
Clinical Management: Experience in both inpatient and outpatient care, with expertise in infection control, safety, and environmental management
Technology & Systems: Advanced proficiency in Microsoft Office, Electronic Health Record Systems, Salesforce, and other healthcare management tools
Quality Assurance: Demonstrated ability to implement and manage quality assurance initiatives, ensuring compliance with safety and regulatory standards
Research & Compliance: Strong background in training staff on safety, OSHA standards, infection control, and biohazard procedures Good Clinical Practices (GCP), IRB preparation & submissions, Informed consent & participant enrollment, Adverse event reporting & documentation, Clinical data collection and source documentation
Logistics Planning: Coordinate and oversee end-to-end logistics strategies to ensure timely, efficient delivery of materials and equipment
Shipping Coordination: Manage domestic and international shipping processes, including scheduling, documentation, and carrier communication
Warehouse Operations: Supervise inventory flow, storage, and distribution activities to maintain organized and compliant warehouse operations
Quality Control: Conduct inspections and audits to verify compliance with safety, accuracy, and performance standards
Inventory Management: Track and reconcile inventory using digital systems to prevent shortages, reduce waste, and optimize stock levels
Operations Management: Streamline workflows and resource allocation to improve productivity and reduce operational bottlenecks
Team Collaboration: Work cross-functionally with leadership, staff, and external partners to achieve organizational goals and maintain strong communication
Certification
Project Management Professional (PMP) Certification – 2023
Certified Scrum Master (CSM) – 2023
Lean Six Sigma Green Belt Certification – 2023
U.S. Navy Hospital Corpsman A-School – 640 hours
High School Diploma - 2011
Accomplishments
Supervised team of 12 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Skills & Certifications
Infection Control Certification; OSHA Safety Training
Excellent written and verbal communication skills; Strong organizational and time management skills
National Certified Medical Assistant (NCMA) – 2018; Basic Lifesaving Course (BLS) - 2024