Summary
Work History
Education
Skills
Accomplishments
Ethnicity
Personal Information
Certifications Courses
Interests
Timeline
Generic

ELIJAH FLEMING

Lewisville,TX

Summary

Experienced professional with over 10 years in fast-paced work settings including warehouse, foodservice, call centers, janitorial, and live streaming. Passionate about animal care, ensuring health and wellness through feeding, grooming, and exercise for reptiles, dogs, cats, and fish. Demonstrated success as a reliable Customer Service Representative with expertise in sales, account management, and conflict resolution. Seeking opportunities in inventory control and accurate documentation to leverage skills.

Work History

Floor Technician

University Rehabilitation Center
    • Inspected equipment regularly and kept detailed records of floor cleaning supply inventories.
    • Cleared trash and debris from over 60 rooms and office areas regularly.
    • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
    • Used organic-based chemicals to disinfect floors, counters and furniture.
    • Cleaned walls and ceilings with special reach tools following regular schedule.
    • Kept public pathways clear of safety hazards and spills with regular checks and attention.
    • Maintained floor cleaning and waxing equipment.
    • Identified repair needs and major maintenance concerns, and escalated issues to management.

Warehouse Associate

Wesco
  • Consistently lifted materials weighing as much as 150 pounds.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Sales Associate

RaceTrac
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Wrapped, boxed and weighed bakery department products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Dishwasher

Red Lobster
  • Cleaned garbage cans and trash receptacles
  • Unboxed, stored and organized incoming kitchen supplies with every delivery.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals.
  • Washed pots, pans and trays by hand and using industrial washing machine.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Maintained and repaired dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Sprayed all racked items with hot water to loosen and remove food residue.
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Built customer loyalty by providing sparkling clean dishes and helping with special requests.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Removed trash and garbage by taking to dumpster often.
  • Cleaned and stacked dishes, glassware and utensils to wash and organize enough dishes to serve guests, even during busiest hours.

Twitch Streamer

Twitch
  • Taught 30-100 viewers for 20-35 hours a week
  • Adapted teaching methods and materials to meet varying needs.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Used Streamlabs and Adobe software to create computer-generated effects and simulations.
  • used visual aids from the video game "Jurassic World Evolution" to provide a "Virtual Safari" learning experience
  • focused on prehistoric animals during the Mesozoic Era
  • encouraged and achieved record involvement from all-ages
  • was the #1 Jurassic World Streamer on Twitch from 2020-2023

Customer Service

IKEA
  • Maintained in-store presence to provide excellent customer service.
  • Displayed exceptional customer service and communication skills.
  • Met sales goals by offering excellent customer service.
  • Provided exceptional customer service to internal and external customers.
  • Resolved customer service issues related to pricing or discounts.
  • Welcomed and greeted guests and delivered outstanding customer service.
  • Utilized customer feedback to improve customer service.
  • Supported team with customer service issues, voids and returns.

Kitchen Shift Lead

Hotel Indigo
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Checked and tested foods to verify quality and temperature.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Trained new staff on food preparation and safety procedures.
  • Cleaned and maintained work areas, equipment and utensils.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Assisted in setting up and breaking down kitchen stations.
  • Pushed, pulled and transported large loads and objects.
  • Lifted and carried heavy materials.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Stocked and rotated food items according to expiration dates.
  • Monitored food temperature, discarding items not stored correctly.
  • Maintained composure and work quality while under stress.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.

Winner's Circle

Dave and Buster's
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Restocked and organized merchandise on shelves.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Landscaper

Doug's Landscaping
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Installed lights, sprinklers and other outdoor features based on requirements.
  • Inspected gardens for pests, weeds and diseases.
  • Removed debris and waste from outdoor areas.
  • Utilized power tools and landscaping machines to maintain outdoor areas.

CSR 2

Netflix
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Trained new personnel regarding company operations, policies and services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Cross-trained and backed up other customer service managers.

Dishwasher

Mesquite Pit
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or kitchen items used often by kitchen staff.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Followed supervisor instructions to complete tasks on time.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.

Member Service Representative

LifeTime Fitness
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Verified customer identification and documentation for compliant transactions.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Responded proactively and positively to rapid change.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Cross-trained and provided backup support for organizational leadership.

Education

High School Diploma -

Mckinney Boyd High School
McKinney, TX
06.2013

Skills

  • Time Management
  • Inventory Management
  • Troubleshooting
  • Food Prep/Presentation
  • Lifting and Sorting
  • Food Storage
  • Warehouse Experience
  • Contamination Control
  • Ingredient Inspection
  • Team-Oriented
  • Equipment Maintenance
  • Cleaning and Organization
  • Team Leadership
  • Adaptable
  • Creative
  • Point of Sale (POS)
  • Sales
  • Liquor, wine and food service
  • Cultural Awareness
  • Public speaking
  • Data Analysis

Accomplishments

  • Supervised team of 20 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Ethnicity

Black

Personal Information

Date of Birth: 03/13/95

Certifications Courses

  • TBA/Food Handler Certified
  • Equipment operation
  • High efficiency

Interests

  • Cooking
  • Digital Art and Animation
  • Design and Build Websites
  • Video Gaming
  • Animal Care
  • Acting and Theater
  • Dance
  • Virtual Photography

Timeline

Dishwasher

Red Lobster

Floor Technician

University Rehabilitation Center

Warehouse Associate

Wesco

Sales Associate

RaceTrac

Twitch Streamer

Twitch

Customer Service

IKEA

Kitchen Shift Lead

Hotel Indigo

Winner's Circle

Dave and Buster's

Landscaper

Doug's Landscaping

CSR 2

Netflix

Dishwasher

Mesquite Pit

Member Service Representative

LifeTime Fitness

High School Diploma -

Mckinney Boyd High School

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