Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elijah Ford

New York,NY

Summary

Proven leader in arts management, adept at fostering team growth and enhancing customer experiences. Excelled in staff training and event planning, significantly improving operational efficiency. Skilled in clear communication and preventive maintenance, ensuring high standards of service and team collaboration.

Overview

3
3
years of professional experience

Work History

House Manager

Leo Arteche
08.2021 - 05.2024
  • Recruit, Train, schedule, supervise and motivate FOH staff each performance for main stage performances per season
  • Managed a staff of around 20 in a 600 seat theatre
  • Supervise house management intern
  • Provide excellent customer service to patrons
  • Work with Stage Management to keep performances on time
  • Partnered with BOH management in order to maintain seamless communication between teams to get shows running on time
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Trained new hires on company policies and procedures.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities and secured nightly bank deposits.

Performance Manager at Wunderkammer

Dan Swartz
12.2020 - 09.2023
  • Oversaw and coordinated art exhibitions, workshops, performances, and cultural events at the arts center, ensuring seamless execution and high-quality experiences.
  • Conducted comprehensive performance evaluations for team members, pinpointing strengths and areas for development to foster individual and team growth.
  • Designed and implemented a robust performance management strategy, driving significant improvements in departmental efficiency and productivity.
  • Developed and executed tailored coaching plans for employees, facilitating their professional growth and maximizing their contributions to the team.
  • Established and nurtured a culture of accountability by setting clear performance expectations, conducting regular follow-ups, and addressing action items promptly.
  • Engaged with visitors and provided detailed information about exhibits and programs, enhancing their overall experience at the center.
  • Supported artists and instructors during classes and workshops by efficiently managing materials and assisting participants, contributing to smooth and productive sessions.

Performance Manager BIPOC Art Gallery

Clydia Early
12.2020 - 09.2023
  • Enhanced employee engagement through the development and implementation of customized training programs and workshops tailored to meet the diverse needs of team members. This initiative led to improved job satisfaction and a more motivated workforce.
  • Implemented targeted training and development initiatives based on performance assessments, leading to enhanced skill sets across the organization and greater alignment with departmental goals.
  • Monitored and evaluated the effectiveness of training programs and performance management processes, making improvements to ensure continued relevance and impact on employee engagement.

Miami Theatre Center

Victoria-Row Trastar
05.2023 - 07.2023
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Worked with children to put on performances.

Education

Acting Degree - Acting

Maggie Flannigan
New York, NY
05.2026

Skills

  • Calendar Management
  • Preventive Maintenance
  • Exceptional organization
  • Staff Training
  • Event Planning
  • Activities scheduling
  • CPR certified
  • Childcare experience
  • Art handling
  • Clear Communication
  • Staff Scheduling
  • Customer Service

Timeline

Miami Theatre Center

Victoria-Row Trastar
05.2023 - 07.2023

House Manager

Leo Arteche
08.2021 - 05.2024

Performance Manager at Wunderkammer

Dan Swartz
12.2020 - 09.2023

Performance Manager BIPOC Art Gallery

Clydia Early
12.2020 - 09.2023

Acting Degree - Acting

Maggie Flannigan

Similar Profiles

CREATE PROFILE
Elijah Ford