Summary
Overview
Work History
Education
Skills
Timeline
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Elijah Francis

Claims Adjuster
Lewisville,TX

Summary

Motivated professional offering proficiency in delivering an excellent customer service experience combined with strong mathematical, communication and analytical thinking skills. Personable team player with exceptional problem solving abilities. Fast learner and committed to continuous, self-directed learning.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Business Analyst

7-eleven
Remote, Texas
08.2021 - 09.2022
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Received the monthly High Quality Award 6 months in a row by effectively completing root cause analysis on customer service complaints and proposing recommendations for process improvement.
  • Frequently proposed instrumental ideas that assisted in creating a motivating environment within my team.

Customer Service Representative

Wealth Architects LLC
Dallas, TX
06.2020 - 07.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Implemented a proven system to assist in executed timely follow up calls with clients to genuinely build rapport by answering questions and providing clarity about products, resulting in 30% increase in attributed client gains due to increased transfers to sales team.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Service Expert/ Sales Associate

24 Hour Fitness
Frisco, TX
07.2019 - 06.2020
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • Researched client requests to create best possible solutions for diverse needs.
  • Troubleshot sales and service operations to increase profitability and bring positive organizational change.

Education

High School Diploma -

Plano East Sr High School
Plano, TX
08.2015 - 05.2020

Associate of Applied Science - Business(Major) ; Commercial Music (Minor)

Collin County Community College District
Plano, TX
05.2001 -

Skills

    Microsoft Office proficiency

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Timeline

Business Analyst

7-eleven
08.2021 - 09.2022

Customer Service Representative

Wealth Architects LLC
06.2020 - 07.2021

Service Expert/ Sales Associate

24 Hour Fitness
07.2019 - 06.2020

High School Diploma -

Plano East Sr High School
08.2015 - 05.2020

Associate of Applied Science - Business(Major) ; Commercial Music (Minor)

Collin County Community College District
05.2001 -

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