Elijah Francis
Claims Adjuster
Lewisville,TX
Summary
Motivated professional offering proficiency in delivering an excellent customer service experience combined with strong mathematical, communication and analytical thinking skills. Personable team player with exceptional problem solving abilities. Fast learner and committed to continuous, self-directed learning.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Business Analyst
7-eleven
Remote, Texas
08.2021 - 09.2022
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Received the monthly High Quality Award 6 months in a row by effectively completing root cause analysis on customer service complaints and proposing recommendations for process improvement.
- Frequently proposed instrumental ideas that assisted in creating a motivating environment within my team.
Customer Service Representative
Wealth Architects LLC
Dallas, TX
06.2020 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Implemented a proven system to assist in executed timely follow up calls with clients to genuinely build rapport by answering questions and providing clarity about products, resulting in 30% increase in attributed client gains due to increased transfers to sales team.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Service Expert/ Sales Associate
24 Hour Fitness
Frisco, TX
07.2019 - 06.2020
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Researched client requests to create best possible solutions for diverse needs.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
Education
High School Diploma -
Plano East Sr High School
Plano, TX 08.2015 - 05.2020
Associate of Applied Science - Business(Major) ; Commercial Music (Minor)
Collin County Community College District
Plano, TX 05.2001 -
Skills
Microsoft Office proficiency
Advanced Excel spreadsheet functions
AS/400
Sales expertise
Complaint resolution
Multi-tasking strength
Timeline
Business Analyst
7-eleven
08.2021 - 09.2022
Customer Service Representative
Wealth Architects LLC
06.2020 - 07.2021
Service Expert/ Sales Associate
24 Hour Fitness
07.2019 - 06.2020
High School Diploma -
Plano East Sr High School
08.2015 - 05.2020
Associate of Applied Science - Business(Major) ; Commercial Music (Minor)
Collin County Community College District
05.2001 -