Seasoned Shift Supervisor at Jessis Girls Cleaning Service, adept in staff management and customer service management, enhanced team productivity by 30% through effective training and mentoring. Skilled in cash handling and conflict resolution, fostering a positive and efficient work environment. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
28
28
years of professional experience
Work History
Shift Supervisor
Jessis Girls Cleaning Service
10.2017 - Current
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Responded to and resolved customer questions and concerns.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enforced company policies and regulations with employees.
Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Foreman
North Tram Construction
06.2014 - 05.2017
Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
Maintained a safe working environment through adherence to safety protocols and regular site inspections.
Ensured timely completion of projects with effective time management and prioritization of tasks.
Checked equipment to determine if maintenance was required.
Inspected completed work to verify quality standards and compliance with criteria.
Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
Reviewed project details to specify correct materials and equipment for job sites.
Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
Raised overall crew proficiency with ongoing skill development initiatives targeting areas identified for improvement.
Provided comprehensive training for new employees, ensuring their rapid integration into the team dynamic.
Managed equipment maintenance schedules to minimize downtime due to mechanical failure or repairs.
Optimized resource utilization for cost savings, carefully monitoring material usage and labor allocations.
Facilitated seamless handovers between shifts by maintaining clear documentation of completed tasks and outstanding items requiring attention.
Achieved deadlines consistently, planning resources effectively and adjusting priorities as needed.
Owner/ Technician
Galaviz Auto Repair
08.2006 - 05.2014
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Established foundational processes for business operations.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Generated revenues yearly and effectively capitalized on industry growth.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Trained and guided team members to maintain high productivity and performance metrics.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Maintenance Supervisor
Temporal Craftsmen
10.1998 - 06.2006
Coordinated preventative maintenance schedules, verifying equipment safety and function.
Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
Supervised Number employees and scheduled shifts.
Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
Driver/ Runner
Rochester Armored Car CoInc
08.1996 - 12.1998
Drive to pick up locations.
Watch as runner would go into and out of businessses and banks to make sure he is safe. Help load and unload large amounts of currency.