Elijah George
Pasadena,MD
Summary
Driven and tech-savvy professional with a proven track record at Gold's Gym, where I streamlined processes and enhanced customer experiences through innovative problem-solving and outstanding communication. Excelled in report writing and project presentations, demonstrating a fast-learning ability and a creative approach to achieving and surpassing goals.
Overview
2
2
years of professional experience
Work History
Intern
Gold's Gym
11.2024 - Current
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
Retail Customer Service Associate
T J Maxx Store
09.2022 - Current
- Coordinated efficient product deliveries to meet customers' demands.
- Protected products from damage by using proper packaging and bagging techniques.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Fulfilled customers' special requests for merchandise and delivery times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Glen Burnie High School
7550 Baltimore Annapolis Blvd05-2025
Skills
- Presentations
- Recordkeeping
- Problem-solving
- Flexible schedule
- Fast learner
- Creative and resourceful
- Dependable and reliable
- Attention to detail
- Database management
- Report writing
- Outstanding communication skills
- Verbal and written communication
- Initiative
- Microsoft Office Suite
- Job shadowing
- Tech-Savvy
NHSS
I acquired being a member of this organization in 2022.
Timeline
Intern
Gold's Gym
11.2024 - Current
Retail Customer Service Associate
T J Maxx Store
09.2022 - Current
High School Diploma -
Glen Burnie High School
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