Elijah Ghulam
West Jordan,UT
Summary
Professional Patient Experience Staff at Turning Point Centers, skilled in crisis management and customer service, enhanced patient satisfaction through effective communication and interdisciplinary collaboration. Demonstrated strong organizational skills and compliance with safety regulations, while training new employees to foster a cohesive team environment. Committed to improving health outcomes through education and attentive care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Experience Staff
Turning Point Centers
11.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with clients and other staff members.
- Responded sensitively and competently to clients with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Performed saftey checks on patients.
- Completed shift report and shift change in a professional manner.
Education
Highschool Diploma -
Utah Virtual Academy
Utah05.2020
Skills
- Data entry
- Scheduling and coordination
- Safety Compliance
- Advanced Software knowledge
- Multi-line phone systems
- Administrative support
- Documentation
- Problem-solving
- Organizational skills
- Time management
- Analytical thinking
- Active listening
- Interpersonal communication
- Teamwork
- Crisis management
- Risk management
Certification
CPR/First Aid/AED
Timeline
Patient Experience Staff
Turning Point Centers
11.2023 - Current
Highschool Diploma -
Utah Virtual Academy
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