Summary
Overview
Work History
Education
Skills
Timeline
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Elijah Gibbons

Reston,VA

Summary

Hardworking and reliable employee with strong ability in customer service and ability to work under pressure. Offering the ability to train others, Develop work skills to help increase productivity and on the spot problem solving skills. Highly organized, proactive and punctual with team-oriented mentality.

Overview

7
7
years of professional experience

Work History

Food Court Assistant

Costco
Reston, VA
09.2023 - Current
  • Ensured that all food court areas were clean and tidy.
  • Assisted customers with their orders, collected payments, and gave change as necessary.
  • Restocked condiments and other supplies when needed.
  • Maintained a safe environment by ensuring that spills were cleaned up quickly.
  • Operated cash registers accurately to record sales transactions.
  • Followed health codes while preparing food items for customers' orders.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Operations Team Member

Lifetime Athletic Club
Reston, VA
05.2022 - 09.2023
  • Identified internal problems and recommended solutions to upper management.
  • Monitored inventory levels and ordered new supplies to prevent shortages.
  • Enforced company policies to align with industry standards.
  • Troubleshot equipment problems, performed preventative maintenance and scheduled needed repairs.
  • Developed and suggested new strategies and tactics for improvements.
  • Developed training and employee development materials to improve team performance.
  • Shipped packages and received goods and materials under guidance of company's procedures.
  • Picked up boxes and related trash from sales floor.

Manager in Training

Dominos's Pizza
Herndon, VA
03.2020 - 02.2021
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Delegating employee assignments, monitored progress and evaluated performance.
  • Processed customer sales transactions, adjustments and refunds.
  • Collaborated with other managers to plan and direct organizational tasks.
  • Quickly responded to customer service issues and inquiries.
  • Increased professional knowledge and training to remain focused on long term objectives.
  • Analyzed sales, profits and inventory to identify trends and provide recommendations.

Maintenance Worker

Summit Church D.C
Springfield, VA
06.2019 - 01.2020
  • Identified problems during daily work inspections and addressed concerns.
  • Performed tasks to maintain on-site physical security, safety and efficiency.
  • Repaired equipment and machinery, performing maintenance according to updated industry standards.
  • Removed snow from sidewalks, driveways, and parking areas.
  • Used rulers and micrometers to inspect parts to determine changes in dimension requirements.
  • Collaborated with team members to assess equipment performance needs.

Housekeeper

Crunch Fitness
Reston, VA
03.2019 - 05.2019
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Worked with speed and efficiency to meet all job requirements.
  • Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces.
  • Performed linen washing, dishwashing, vacuuming, dusting and mopping.

CSR

Dominos's Pizza
Reston, VA
09.2017 - 12.2018
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Trained new employees on procedures and policies to maximize team performance.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.

Education

High School Diploma -

South Lakes High School
Reston, VA
06.2019

Skills

  • Staff Leadership
  • Budget Management
  • Problem Resolution
  • Onboarding and Orientation
  • Training and Development
  • Team Building
  • Employee Development
  • Complex Problem Solving
  • Verbal and Written Communication
  • Decision Making
  • Calm Under Pressure
  • Customer Service
  • Safety Procedures
  • Receiving Policies and Procedures
  • Experience in Leadership
  • Flexible Schedule
  • Team Management
  • Supervision & Leadership
  • Friendly, Positive Attitude
  • Active Listening
  • Good Work Ethic

Timeline

Food Court Assistant

Costco
09.2023 - Current

Operations Team Member

Lifetime Athletic Club
05.2022 - 09.2023

Manager in Training

Dominos's Pizza
03.2020 - 02.2021

Maintenance Worker

Summit Church D.C
06.2019 - 01.2020

Housekeeper

Crunch Fitness
03.2019 - 05.2019

CSR

Dominos's Pizza
09.2017 - 12.2018

High School Diploma -

South Lakes High School

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Elijah Gibbons