Elijah Gorham
Douglasville,United States
Summary
Experienced shift manager with a strong background in leadership and team management. Successfully supervised teams of up to 20 employees, demonstrating the ability to effectively lead and motivate others. Sales-oriented mindset consistently achieves excellent customer relations and builds strong relationships with clients. Known for analytical problem-solving skills, adept at making independent decisions that positively impact company success. Committed to employee engagement and performance enhancement, applies training, monitoring, and morale-building abilities to create a productive work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Car Salesperson
Autonation Toyota Scion Thornton Road
2023.12 - 2024.04
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
Shift Manager
Pizza Hut
2022.12 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Assistant Manager
Papa Murphy's
2021.07 - 2022.08
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Shift Manager
Jimmy John's
2020.08 - 2021.07
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
Team Member
Chick-fil-A
2018.10 - 2019.01
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
Associate of Applied Science - Cybersecurity
West Georgia Technical College
Douglasville, GA12.2025
Skills
- Decision-Making
- Customer service focus
- Employee Training
- Cash Handling
- Opening and closing procedures
- Punctual and Reliable
- Handling Customer Complaints
- Energetic and Enthusiastic
- Relationship Building
- Team Development
- Quality Assurance
References
- Horace Stanley, 12/01/22 - Present, General Manager at Pizza Hut, He is my current general manager at Pizza Hut. Mr. Stanley has given me much praise and has vouched for better pay on my behalf to the higher-ups within the company. I have a great work relationship with him., (404)610-3711
- Dillon Davis, 12/01/22 - Present, Shift Manager at Pizza Hut, I currently work with Mr. Davis at Pizza Hut. He is my fellow shift manager and I helped train him into the position. We have become good friends at work and has been a key part of the business., (770)560-2469
- Amare' Leeper, 12/01/22 - 12/18/23, Crew Member at Pizza Hut, Mr. Leeper is one of my current crew members at Pizza Hut. He is one of my most hard-working employees and is a great friend as well. He had left the company in May of 2023, but I managed to convince him to come back two months later., (678)707-0842
Hobbies and Interests
I have a deep interest in electronics and techology in general. I often work on computers, game consoles, and smart devices. Tinkering with electronics is my favorite hobby, as I mod game consoles and flip smartphones on Mercari on the side. Smartphones - at first jailbreaking iPhones were what sparked my interest in electronics and it only grew from that point moving forward.
Certification
- Food Safety, ServSafe - 03/01/2023 - 03/01/2028
Languages
Latin
Limited Working
Timeline
Car Salesperson
Autonation Toyota Scion Thornton Road
2023.12 - 2024.04
Shift Manager
Pizza Hut
2022.12 - Current
Assistant Manager
Papa Murphy's
2021.07 - 2022.08
Shift Manager
Jimmy John's
2020.08 - 2021.07
Team Member
Chick-fil-A
2018.10 - 2019.01
Associate of Applied Science - Cybersecurity
West Georgia Technical College
- Food Safety, ServSafe - 03/01/2023 - 03/01/2028
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