Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elijah Gray

Clinton,NC

Summary

Dynamic Shift Manager with a proven track record at Bojangles, excelling in customer service and problem-solving. Expert in training and mentoring teams for peak performance, enhancing quality assurance, and fostering relationship building. Skilled in cash handling and critical thinking, achieving increased customer loyalty through effective complaint resolution. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

4
4
years of professional experience

Work History

Shift Manager

Bojangles
12.2021 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Customer Service Representative

McDonald's
08.2020 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

No Degree - Psychology

North Carolina A&T
Greensboro, NC
06.2028

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Staff Motivation
  • Accurate money handling
  • Punctual and Reliable
  • Handling Customer Complaints
  • Training and mentoring
  • Energetic and Enthusiastic
  • Relationship Building
  • Team Development
  • Quality Assurance
  • Flexible Schedule
  • Customer Service
  • Problem-Solving
  • Critical Thinking

Languages

Spanish
Limited Working

Timeline

Shift Manager

Bojangles
12.2021 - Current

Customer Service Representative

McDonald's
08.2020 - 11.2021

No Degree - Psychology

North Carolina A&T
Elijah Gray