Elijah Gray
Kokomo,IN
Summary
When I got to Site 511, the place was in a tough spot the team had just walked out. I rolled up my sleeves and put in the work to keep the site open to close by myself for a month. I taught myself how to troubleshoot the software with our tech providers to keep things running, and just focused on giving every customer an experience worth coming back to. It meant putting in some brutal back-to-back 70-hour weeks, but I was determined to build a stable foundation and prove the site could succeed. I kept the doors open, the equipment working, and the service consistent, all on my own. That experience didn’t just teach me how to run a site. It shows I have the motivation and care to do so.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Tsunami
09.2024 - Current
- Single handedly preformed all daily functions from customer service to cash handling
- Maintained a solid customer service and interaction baseline for a site that otherwise would’ve been closed.
- Rebuilding trust within the members, providing an interaction worth mentioning to others.
- Ensured cleanliness and safety in the workplace for team members.
- Proactively making sure every shift was covered. Ensuring our wonderful site is open to the community.
- Served as the only communication for technical support, aiding them with diagnosis and relieving technical issues.
- Preforming Tunnel walks and audits to ensure all preventative maintenance procedures are followed
Crew Member
Driven Brands/tsunami
11.2024 - Current
- Provided exceptional customer service, ensuring positive experiences for all parties.
- Operated point-of-sales, assist members with the understanding of our memberships and packages,
- Maintained a clean and organized work area to maximize production
- Collaborated with team for efficient workflow during peak hours.
- Trained new employees on tsunami procedures and customer interaction
Lube Technician
Valvoline Instant Oil
06.2024 - 10.2024
- Conducted oil changes and fluid top-offs to ensure vehicle performance and customer satisfaction.
- Utilized diagnostic equipment to assess vehicle needs and recommend appropriate services.
- Maintained cleanliness of work area and adhered to safety protocols during service operations.
- Assisted in training new technicians on service techniques and safety procedures.
- Utilize My customer service experience to relate and help the customer understand their car.
Machine Operator
Hewitt Molding
- Operated injection molding machines to produce high quality components.
- Monitored production processes to safety and quality standards.
- Performed routine look overs on machinery to minimize downtime and maintain efficiency.
- Assisted in troubleshooting equipment issues.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Demonstrated adaptability by quickly learning how to operate new machinery.
Education
No Degree - Diesel Technician
Lincoln Technical Institute
IndianapolisHigh School Diploma -
Taylor Highschool
Kokomo, IN05.2021
Skills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Problem-solving
- Equipment operation
- Quality control
- Quality assurance
- Preventive Maintenance
- Mechanical aptitude
- Welding technique
- Written communication
- Multitasking Abilities
- Time management
- Team building
- Relationship building
Timeline
Crew Member
Driven Brands/tsunami
11.2024 - Current
Assistant Manager
Tsunami
09.2024 - Current
Lube Technician
Valvoline Instant Oil
06.2024 - 10.2024
Machine Operator
Hewitt Molding
No Degree - Diesel Technician
Lincoln Technical Institute
High School Diploma -
Taylor Highschool