Elijah Griffin
Portsmouth,VA
Summary
Educational qualifications paired with a track record of achieving results in previous roles. Focused on applying knowledge and skills to drive success in a new position. Enthusiastic about the potential for growth and collaboration in a new environment. Open to relocation to Portsmouth, VA to pursue career opportunities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Fast Food Cashier
Wendy’s
02.2025 - 07.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash and credit payments, ensuring accurate financial exchanges.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations to comply with health standards.
Customer Service
Checkers & Rally's Drive-In Restaurants
02.2024 - 10.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
- Identified opportunities for process improvement within the customer service department and implemented effective solutions that resulted in XX% reduction in average handling time per call/email/chat
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
- Developed strong relationships with key clients through regular communication and personalized support
- Recognized as top performer within the team for consistently achieving high levels of customer satisfaction scores above XX%
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
Education
No Degree - Business And Marketing
I.C. Norcom High School
Portsmouth, VASkills
- Helpfulness
- Corporate social responsibility
- Quick service & fast food restaurant
- Dependability
- Strategic Planning
- Lean
- Process Improvement
Certification
Food Handler Certification
Accomplishments
National Honors Society
Timeline
Fast Food Cashier
Wendy’s
02.2025 - 07.2025
Customer Service
Checkers & Rally's Drive-In Restaurants
02.2024 - 10.2024
No Degree - Business And Marketing
I.C. Norcom High School