Summary
Overview
Work History
Education
Skills
Certification
Acedemic Awards
Timeline
Generic

Elijah Grimm

Westland

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Certified Verizon Wireless Consultant

Bestbuy Verizon Wireless
10.2023 - Current
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Analyzed problematic areas to provide recommendations and solutions.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.

Graphic Design Manager Sales Representative

Mega Printing
08.2021 - 07.2022
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Orthotic Fitter Sales Representative

BefittingYou Medical Supply
05.2021 - 09.2021
  • Assessed patient comfort related to cast and splints and assisted with comfort measures.
  • Measured and fit crutches and canes and instructed patients on proper crutch and cane walking.
  • Maximized customer satisfaction and business reputation by fabricating orthotics and prosthetic limbs and meeting or exceeding company process standards.
  • Fitted appliances onto patients and made necessary adjustments.
  • Maintained organized, neat workspace and removed all waste and debris to promote efficiency and optimal productivity.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Registered Nurse Analyst

Blue Cross Blue Shield Of Michigan
11.2019 - 08.2020
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Reported patient condition, progress and medication side effects to accurately document updates.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Managed and analyzed over 20 patient cases per day.

Registered Nurse, MICU

Henry Ford Hospital
01.2019 - 08.2019
  • Monitored patient vital signs to perform thorough condition assessments.
  • Provided health education to patients and families regarding discharge instructions and plans of care.
  • Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
  • Managed patient pain relief and sedation by providing non-pharmacological and pharmacological interventions.
  • Ordered and analyzed diagnostic tests to identify and assess patient conditions.
  • Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.

Registered Nurse,Specialized Orthopedics,Neurology, Med-Surg

Trinity Health
03.2017 - 11.2018

Pharmacological and non-pharmacological management and treatment of various disorders and diseases.Educated and worked with patients to help them navigate the healthcare system and adhere to their care plan. Advocated for patients by communicating their care preferences to practitioners, ensuring interventions met their goals for treatment and identifying insurance coverage. Trained new staff on quality control procedures.Reviewed patient charts and performed standard assessments to identify care needs.

Tutor

Schoolcraft Community Schools
07.2014 - 05.2017
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
  • Leveraged technology and visual aids to engage students and enhance learning.
  • Monitored student progress and provided feedback and support.
  • Assessed student learning needs and provided relevant instruction to close knowledge gaps.

Sales Associate

AT&T
10.2013 - 07.2014
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Sales Associate

Sprint Wireless
01.2012 - 08.2013
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Associates Degree In Applied Science ADN - Nursing

Schoolcraft College
Livonia, MI
2017

GED - undefined

Frranklin High School
Livonia, MI
2013

Skills

  • Critical Thinker
  • EPIC EMR
  • Medical Terminology Understanding
  • Family education
  • Medical evaluation
  • Treatment care planning
  • Care plan developmentStrong verbal communication
  • Conflict resolution
  • Team leadership
  • Self-motivated
  • Process implementation
  • Sales Expertise

Certification

CLTA Certified

CPR Certified
BLS Certified

NIHSS Certified

CCC- Critical Care Course Certificate

Acedemic Awards

Daisy Award Winner for St.Joseph Mercy Hospital 2017

Honors for Associate Degree ADN 2017

Timeline

Certified Verizon Wireless Consultant

Bestbuy Verizon Wireless
10.2023 - Current

Graphic Design Manager Sales Representative

Mega Printing
08.2021 - 07.2022

Orthotic Fitter Sales Representative

BefittingYou Medical Supply
05.2021 - 09.2021

Registered Nurse Analyst

Blue Cross Blue Shield Of Michigan
11.2019 - 08.2020

Registered Nurse, MICU

Henry Ford Hospital
01.2019 - 08.2019

Registered Nurse,Specialized Orthopedics,Neurology, Med-Surg

Trinity Health
03.2017 - 11.2018

Tutor

Schoolcraft Community Schools
07.2014 - 05.2017

Sales Associate

AT&T
10.2013 - 07.2014

Sales Associate

Sprint Wireless
01.2012 - 08.2013

Associates Degree In Applied Science ADN - Nursing

Schoolcraft College

GED - undefined

Frranklin High School
Elijah Grimm