Elijah Hall
Centennial,CO
Summary
Adept at driving operational efficiency and team leadership, I significantly enhanced performance outcomes and employee retention at Fed Ex Ground. Skilled in inventory management and problem-solving, my strategies fostered a secure, high-quality work environment, achieving notable customer satisfaction. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Operations Manager
Fed Ex Ground
10.2021 - 09.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
Package Handler
Fed Ex Ground
03.2021 - 10.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Financial Advisor
WFG, World Financial Group
11.2019 - 03.2021
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
Night Crew Supervisor
King Soopers
03.2015 - 10.2019
- Addressed equipment maintenance issues promptly, minimizing downtime and potential hazards in the workplace.
- Maintained safety compliance, regularly reviewing company guidelines and enforcing adherence among staff members.
- Increased product availability by conducting regular inventory audits and adjusting ordering practices as needed.
- Reviewed sales data to identify trends in customer preferences, adjusting stocking practices accordingly for maximum profitability.
- Facilitated regular team meetings to discuss progress updates, address challenges, and strategize for future success.
- Streamlined inventory management with meticulous record-keeping and timely restocking of shelves.
- Coordinated with vendors on delivery schedules and product placement, ensuring optimal stock levels throughout the store at all times.
- Optimized storage space usage by organizing backroom inventory according to store layout and product turnover rates.
- Conducted regular performance evaluations for night crew members, providing constructive feedback and opportunities for growth.
- Boosted team morale, fostering a supportive work environment through open communication and staff recognition.
- Trained new hires on proper procedures and protocols, ensuring consistent quality performance across all team members.
Night Crew Stocker
King Soopers
03.2013 - 07.2014
- Reduced out-of-stock occurrences by promptly replenishing shelves with accurate product placement.
- Facilitated smooth handover processes between day and night crews through clear communication regarding completed tasks or pending issues requiring attention.
- Aided in loss prevention efforts by accurately documenting damaged or expired products according to company policies and procedures.
- Improved inventory accuracy by diligently tracking and updating stock levels during nightly restocking tasks.
Education
Associate of Science - Exercise Sports Science
University of Northern Colorado
Greeley, CO 08.2011 - 05.2018
High School Diploma -
Cherokee Trail High School
Aurora, CO05.2011
Skills
Problem-Solving
Team Leadership
Operations Management
Customer Service
Decision-Making
Operational Efficiency
Staff Training
Staff Management
Inventory Management
Health and safety compliance
Quality Assurance Controls
Security camera monitoring
Radio Communications
Timeline
Operations Manager
Fed Ex Ground
10.2021 - 09.2024
Package Handler
Fed Ex Ground
03.2021 - 10.2021
Financial Advisor
WFG, World Financial Group
11.2019 - 03.2021
Night Crew Supervisor
King Soopers
03.2015 - 10.2019
Night Crew Stocker
King Soopers
03.2013 - 07.2014
Associate of Science - Exercise Sports Science
University of Northern Colorado
08.2011 - 05.2018
High School Diploma -
Cherokee Trail High School
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