Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elijah Henson

Stockton,CA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Operations Supervisor

DHL Supply Chain
04.2022 - Current
  • supervise kitting technicians where we collectively had about 80 associates
  • run start/end of shift reports for the entire plant as a whole
  • SAP functions, responsible for verifying work orders to be shipped correctly at our shipping dock including issuing parts to different work orders and locating materials through SAP / dock control and visual searches
  • acquired leadership skills to be able to speak with associates and show them a level of transparency with day-to-day work-related issues that motivates them to keep working and staying productive
  • about 30 associates report directly to me, and I conduct weekly 1 on 1 reviews with them for development
  • complete weekly safety audits, floor audits and process observations
  • expert on our programs such as our routing software “Ortec”, our scanning tool “TotalVIS” and our tracking website “Samsara”
  • created training documents that have been approved by our training and safety teams
  • Part of a roll out project for the Transportation for DHL started in December of 2022
  • supervise and dispatch a team of 14 drivers, working with driver schedules to accommodate business needs and planning ahead, coordinating with different facilities in Stockton, Tracy, Livermore, Fremont and Hayward
  • speak with high-ranking management roles and resolve various issues as the “go-to” person
  • schedule regular inspections and servicing for equipment with Penske rentals, consisting of Class A 53-foot tractor / trailers, box trucks / bobtails, and electrical vans
  • facilitated multiple trainings for the building, and I am the contact that individuals will reach out to if they are needing assistance
  • provide special pickups when requested that are not a part of our planned routes and I also provide proof of delivery documents internally and also to our customer
  • email culture and staying up to date, giving prompt responses and providing clarity to resolve issues all while giving status updates frequently.
  • Motivated and trained employees to maximize team productivity.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Managed internal operational standards and productivity targets..
  • Assisted customers like LAM research with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Completed bi-weekly payroll for [Number] employees.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Operations Supervisor

United Parcel Service
08.2020 - 04.2022
  • dealt with transportation being in the outbound department, verified trailers/loads through visual notes and compared them to the system we worked with to make sure every number matched that was taken from the outside of the trailer
  • trailers had to pass inspection as well, made sure fell within the timeframe before their next due inspection
  • shipped trailers out as well as received, made sure departure times for various destinations were
  • worked with calculating an allotment of hours spread across my allowed staffing for the day and would VTO people if needed
  • sent associates home accordingly as the sort came to an end, strategically meeting production numbers
  • managed between 16-24 people a day running various belts out in the operation
  • My belt oftentimes had the best numbers in the building for service and hitting the production plan
  • did an excellent job with employees in terms of staying on top of the safe work methods that the job requires hourly employees to follow all while practicing efficiency
  • member of the safety committee and specialized in appreciative/constructive feedback that sticks with associates, overall creating a safer environment for the building.

Education

No Degree - Psychology

San Joaquin Delta College
Stockton, CA

Skills

  • Strong sense of urgency
  • Being able to lead a large team of individuals and leverage strengths / weaknesses
  • Delivering on safety focused results
  • Delivering in quality and efficiency
  • Understanding and meeting KPI goals
  • Being able to communicate effectively using communication methods learned in trainings
  • Customer Relations
  • Team Training
  • Task Delegation

Certification

  • [Area of certification] Training - [Timeframe]

Timeline

Operations Supervisor

DHL Supply Chain
04.2022 - Current

Operations Supervisor

United Parcel Service
08.2020 - 04.2022

No Degree - Psychology

San Joaquin Delta College

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