Elijah Horne
Winter Haven
Summary
Dynamic Attractions Trainer at Merlin Entertainments Group Ltd. with a proven track record in employee coaching and team collaboration. Enhanced guest satisfaction through effective training on safety and operational procedures, while implementing cross-training initiatives that improved workforce flexibility. Skilled in crowd control and problem-solving, driving team efficiency and operational excellence. I started when i was 16 working my way up over time helping my team and management. Very flexible
Overview
3
3
years of professional experience
Work History
Attractions Trainer
Merlin Entertainments Group Ltd.
04.2022 - Current
- Developed strong relationships with employees by actively engaging in dialogue during training sessions and offering support as needed.
- Conducted pre-opening and closing tasks and inspections.
- Explained ways to recognize potential safety issues during ride.
- Demonstrated restocking, maintenance and guest issue resolution through on-job training sessions.
- Led successful cross-training initiatives that enabled greater workforce flexibility in response to staffing needs across multiple attractions.
- Collaborated with other trainers to share ideas, resources, and insights in order to create a unified approach to staff development across all attractions.
- Increased overall team efficiency by conducting regular assessments of employee competencies and providing targeted coaching to address gaps in knowledge or skills.
- Improved guest satisfaction by effectively training attraction team members on safety, customer service, and operational procedures.
- Cross trained staff on duties for multiple positions.
Skills
- Crowd control
- Motivational techniques
- Emergency procedures
- Employee coaching
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Team collaboration
- Critical thinking
Timeline
Attractions Trainer
Merlin Entertainments Group Ltd.
04.2022 - Current
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