Elijah Hudson

• Implement and maintain robust network security protocols to safeguard sensitive medical and financial data stored within the firm's systems. This includes monitoring for potential threats, implementing firewalls, and encryption methods, and ensuring compliance with industry regulations such as HIPAA.
• Continuously assess and optimize the firm's technology infrastructure to improve efficiency, scalability, and reliability. This involves evaluating hardware and software solutions, managing vendor relationships, and implementing upgrades or expansions to accommodate evolving business needs while ensuring minimal disruption to operations.

• Continuously evaluate delivery procedures and logistics workflows to identify opportunities for optimization and cost reduction.
• Implement innovative solutions such as route optimization software or streamlined packing techniques to enhance efficiency and maximize delivery capacity.

• Provided comprehensive technical support to over 5000 end users

through telephone and in-person assistance, effectively diagnosing and resolving hardware, software, and network-related issues while ensuring meticulous documentation of solutions.

• Managed computer hardware and software concerns, including the secure dissemination of both unclassified and classified information, ensuring adherence to stringent security protocols and regulations.
• Conducted troubleshooting for software systems and hardware components, addressing diverse technical challenges such as IP conflicts, TCP/IP routing issues, satellite signal acquisition, and data path transmission irregularities.
• Led the successful migration of email services for over 8000 employees to the Department of Defense (DoD) Enterprise Email platform, utilizing Outlook 2007 and/or Outlook Web Access (OWA) client access for seamless transition and enhanced collaboration.
• Demonstrated expertise in Cisco routers, switches, and associated hardware/software systems, overseeing network installations, upgrades, and changes while ensuring optimal performance and reliability.