Elijah Hume
Arden,NC
Summary
Technical support professional with over five years of experience diagnosing complex issues, delivering exceptional customer service, and translating technical concepts into clear, actionable solutions for non-technical clients. Experienced in troubleshooting enterprise systems, managing competing priorities, and communicating effectively between end users and technical specialists to ensure accurate problem resolution. Brings a strong foundation in analytical thinking, customer relationship management, and technical communication. Proven expertise in VMware virtualization, Windows and Linux Server administration, Active Directory, and network troubleshooting. Passionate about providing a transparent, trust-building service experience while helping customers and internal staff make informed decisions about issues and projects.
Overview
8
8
years of professional experience
Work History
Information Technology Support Administrator
AvL Technologies
Asheville, NC
07.2025 - Current
- Provided technical support for software and hardware issues via phone and email.
- Diagnosed and resolved user problems with operating systems and applications.
- Maintained and updated databases with employee information, job changes, and terminations, ensuring data accuracy.
- Created training materials to enhance onboarding for new hires.
- Compiled and analyzed statistical data from multiple sources to support decision-making.
- Prepared detailed reports on projects for management review.
- Designed integration solutions for diverse software applications and systems.
- Collaborated with developers to ensure software design aligned with user needs.
Marketing & Graphic Design Consultant
Freelance
Asheville
08.2024 - 03.2026
- Provided creative services for local automotive shops, construction companies, and breweries, including photography, branding, and marketing collateral design.
- Delivered high-quality imagery for web and print use, tailored to each client's brand identity and promotional goals.
- Designed logos, social media content, and print materials using Adobe Creative Suite.
- Collaborated closely with clients to align visual strategy with business objectives, ensuring consistency across campaigns and platforms.
Graphics and Sales Representative
Asheville Printing Company
Asheville, NC
03.2025 - 07.2025
- Managed end-to-end order processing for custom print projects from client intake to invoicing.
- Created graphic mockups using Adobe Illustrator to ensure production accuracy.
- Oversaw order entry and workflow coordination, maintaining accurate records and facilitating communication.
- Generated invoices while ensuring billing accuracy across multiple projects.
- Built strong relationships with clients to understand printing needs.
- Collaborated with production teams to achieve timely order fulfillment.
- Effectively presented product offerings and solutions to potential customers.
IT Support Administrator
Tupelo Honey Hospitality Corporation
Asheville
01.2023 - 08.2024
- Provided advanced technical support for staff across multiple locations, resolving issues with POS systems, networks, and enterprise applications.
- Managed hardware imaging and deployment, maintained IT asset inventory, and ensured compliance with security policies including PCI-DSS.
- Delivered timely remote and on-site support while meeting SLA targets through effective service desk management.
Systems Administrator
Industry Nine
Asheville
02.2022 - 08.2022
- Implemented and managed site-to-site VPNs to securely connect multiple remote facilities, enabling unified network operations across multiple manufacturing centers and administrative offices.
- Administered virtual infrastructure across hypervisors and various virtualization platforms, ensuring system reliability and performance.
- Handled user access, system maintenance, and application support across sites.
- Documented procedures and collaborated with teams to streamline IT operations and improve infrastructure efficiency.
IT Technician
Industry Nine
Asheville
01.2020 - 02.2022
- Provided help desk support for end users, diagnosing and resolving hardware, software, and network connectivity issues.
- Assisted in maintaining network infrastructure, including configuration of routers, switches, and firewalls.
- Developed internal automation tools to streamline IT workflows, enhance operational efficiency, and reduce manual overhead.
Photography & Marketing Assistant
Industry Nine
Asheville
07.2018 - 01.2020
- Produced high-quality product and lifestyle photography for digital and print marketing campaigns, ensuring brand consistency and visual impact across channels.
- Developed and executed marketing initiatives, including content creation, social media strategy, and promotional material design to enhance brand engagement.
- Collaborated with product and sales teams to align visual assets with campaign goals, while organizing digital asset management system to improve workflow efficiency.
Education
General Coursework - Computer Science - Computer Systems track
University of North Carolina At Asheville
Asheville, NCGeneral Coursework - Software and Web Development
A-B Tech Community College
Asheville, NCHigh School -
Asheville High School
Asheville, NCSkills
TECHNICAL SUPPORT
Remote and On-Site IT Support
Hardware & Software Troubleshooting
End-User Support & Training
Technical Documentation & Knowledge Base Development
Service Desk Operations & SLA Compliance
Freshdesk & Zendesk
Autotask PSA
Datto RMM
ImmyBot (Automated Deployment & Provisioning)
SYSTEMS ADMINISTRATION & AUTOMATION
Windows Server Administration
Active Directory Management
Microsoft Azure, 365 and Entra Administration
VMware ESXi
Microsoft Hyper-V
Bare-Metal Server Deployment
Endpoint Imaging & Configuration Management
IT Asset Lifecycle Management
Snipe-IT Asset Management
PowerShell Scripting & Automation
Automated Systems Deployment & Configuration
NETWORKING & INFRASTRUCTURE
Network Administration & Troubleshooting
Cisco IOS
Dell Networking OS
HPE Aruba Networking
Ubiquiti UniFi
VLAN Configuration & Network Segmentation
DHCP Administration
SonicWall Firewall Administration
Structured Cabling & Physical Infrastructure
VOICE & COMMUNICATIONS
VoIP Administration & Support
SIP Telecommunications
FreePBX
PBXact
RingCentral
SIP Endpoint Provisioning & Management
MDM and Device Management using Intune and Jamf
SECURITY & ACCESS CONTROL
Access Control Systems Administration
User Access Management
Endpoint Security & Malware Response
Security Best Practices & Hardening
Timeline
Information Technology Support Administrator
AvL Technologies
07.2025 - Current
Graphics and Sales Representative
Asheville Printing Company
03.2025 - 07.2025
Marketing & Graphic Design Consultant
Freelance
08.2024 - 03.2026
IT Support Administrator
Tupelo Honey Hospitality Corporation
01.2023 - 08.2024
Systems Administrator
Industry Nine
02.2022 - 08.2022
IT Technician
Industry Nine
01.2020 - 02.2022
Photography & Marketing Assistant
Industry Nine
07.2018 - 01.2020
General Coursework - Computer Science - Computer Systems track
University of North Carolina At Asheville
General Coursework - Software and Web Development
A-B Tech Community College
High School -
Asheville High School