Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ELIJAH-JAE A. KINNEY

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Consultant

Club Car Wash
06.2023 - Current
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • I managed queues, handle transactions, and promote a positive customer experience
  • I also sell members to to the public
  • sa prep i Presoaked vehicles before they entered the wash


Porter

Bommarito Mazda, A St. Louis Mazda Dealer
01.2023 - 06.2023
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Moved sold vehicles to maximize use of space and keep lot in order.
  • Picked up vehicles from and delivered vehicles to customers as directed by management.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Restored luster to vehicle interiors, including upholstery and vinyl.
  • Applied fuel additives to help clean and protect engines.

Customer Service Associate

Zips Car Wash
01.2022 - 01.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided excellent customer service to potential customers, exceeded sales goals for memberships, provided personal car wash and detailing services to special customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled billing and payment issues following guidelines, resolving disputes properly.

Dishwasher

Carnivore STL
04.2021 - 08.2021
  • Followed supervisor instructions to complete tasks on time.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.

Education

High School Diploma -

Confluence Preparatory Academy
St Louis, MO
02.2024

Skills

  • Sales Funnel Development
  • Industry Trends
  • Product and Service Knowledge
  • Territory Expansion
  • Demonstrations
  • Customer Liaison
  • Strategic Planning
  • Customer Oversight
  • Consultative Sales
  • Sales Strategies
  • Time Management
  • Customer Relationship Management
  • Online Marketing

Certification

Stellar Seller Club x3

(for obtaining above a 10% capture rate for the month)

Top 10% of sellers

( Currently top ten percent out of the entire club car wash company)

Timeline

Sales Consultant

Club Car Wash
06.2023 - Current

Porter

Bommarito Mazda, A St. Louis Mazda Dealer
01.2023 - 06.2023

Customer Service Associate

Zips Car Wash
01.2022 - 01.2023

Dishwasher

Carnivore STL
04.2021 - 08.2021

High School Diploma -

Confluence Preparatory Academy

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ELIJAH-JAE A. KINNEY