Summary
Overview
Work History
Education
Professional Summary
Skills and Competencies
Badges
Projects & Practical Applications
Timeline
Generic

Elijah Johnson

East Longmeadow,MA

Summary

Aspiring Project Manager, Operations Manager, or Business Analyst, seeking full-time or internship opportunities in project coordination, operations management, or business strategy. Open to relocation and eager to apply leadership, workflow optimization, and data-driven decision-making to improve business operations. Currently completing a Bachelor of Business Administration in Project Management, with under a year remaining.

Overview

3
3
years of professional experience

Work History

Captain Lead and Dispatcher

Arete LLC
04.2022 - Current
  • Managed daily dispatch operations for up to 30+ drivers, overseeing dispatch operations, vehicle assignments, and equipment distribution to ensure smooth delivery operations
  • Leveraged Amazon DSP software and data to track driver performance, monitor package and stop count volumes, and analyzed real-time logistics data for efficiency improvements
  • Developed and executed rescue plans with additional drivers, reducing delivery delays and optimizing on-road operations
  • Produced daily and weekly operational reports, summarizing KPI performance, route efficiency, and delivery success rates for management review
  • Resolved real-time logistics issues, including vehicle breakdowns, rerouting deliveries, and coordinating emergency towing services
  • Proficient in Microsoft 365 (Excel, PowerPoint, Word) and scheduling software, using data-driven insights to improve operational efficiency

Dispatcher

Galaxy Logistics
12.2021 - 04.2022
  • Managed logistics for up to 20 drivers, overseeing equipment assignments, scheduling routes, and addressing on-the-road issues
  • Led driver training initiatives to improve safety, organization, and delivery performance, ensuring compliance with business standards
  • Used Amazon DSP software to track driver performance, optimize delivery routes and maintain operational efficiency
  • Coordinated with management to create operational strategies aimed at improving logistics processes and addressing staffing needs
  • Took on lead marketing responsibilities, helping shift company culture and hiring strategies

Education

Project Management

Southern New Hampshire University
Hooksett, NH
12.

Building, Construction And Technology

University of Massachusetts, Amherst
Amherst, MA

Professional Summary

Detail-oriented and results-driven professional with expertise in project coordination, logistics, and team leadership. Experienced in workflow optimization, scheduling, and performance tracking to enhance operation efficiency. Managed up to 30+ drivers daily at Amazon, leveraging data analytics and dispatch software to improve route and business performance. Proficient background in Microsoft 365 (Excel, Word, PowerPoint), reporting, and business analysis. Currently pursuing a Bachelor of Business Administration with a concentration in Project Management (Expected in under 1 year). Applied real-world business scenarios and project-based strategies in coursework. Skilled at problem-solving, process improvement, and cross-functional collaboration in fast-paced environments.


Skills and Competencies

  • Project Coordination - Scheduling, workflow optimization, resource management
  • Operations & Process Improvement - Risk assessment, performance tracking, efficiency optimization, problem-solving
  • Data & Reporting - KPI analysis, financial reporting, process improvement strategies, Excel data analytics
  • Technology & Tools - Proficient in Microsoft Excel, PowerPoint, Word, Amazon DSP software, scheduling and data entry tools
  • Leadership & Communication - Team management, stakeholder collaboration, strategic planning, conflict resolution
  • Process Improvement - Identifying inefficiencies and implementing solutions to improve workflows
  • Staff Training & Coaching - Designed and implemented training programs for drivers, focusing on performance metrics, safety, and operational efficiency
  • Time Management - Prioritizing tasks efficiently to meet deadlines

Badges

"Southern New Hampshire University recognizes student acquisition of marketable skills that provide durable value to employers in the twenty-first century. Skilled critical thinkers are entrusted with additional roles and responsibilities, asked more frequently for their input, and positioned to grow professionally while driving organizations forward."

  • Critical Thinking Badge
  • Applied Marketing Strategies Badge

Projects & Practical Applications

  • Financial Data Analysis & Reporting - Created comprehensive financial statements (balance sheets, income statements, cash flow statements) using provided and real-world data, to create detailed summaries and strategic insights for business decision-making
  • Project-Based Business Solutions - Applied data-driven problem-solving to real-world case studies, developing structured business strategies, financial plans and marketing analyses
  • Marketing & Business Strategy Execution - Conducted research on consumer behavior, competitive positioning, and market trends, implementing findings into project-based marketing strategies
  • Operations Process Optimization - Evaluated manufacturing workflows and applied lean manufacturing principles, recommended process improvements aligning with TBL, analyzed project isse logs, applied operations management techniques such as project management methodologies and process streamline strategies to drive efficiency and cost savings

Timeline

Captain Lead and Dispatcher

Arete LLC
04.2022 - Current

Dispatcher

Galaxy Logistics
12.2021 - 04.2022

Project Management

Southern New Hampshire University

Building, Construction And Technology

University of Massachusetts, Amherst
Elijah Johnson