Elijah Kangethe
QA Analyst
NEW BRUNSWICK,NJ
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
Work History
Quality Assurance Analyst
Team Logic IT
04.2024 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Front Desk Receptionist/Truck Dispatcher
Finite Auto Shipers
05.2020 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Desktop Support Engineer
Nerds To Go
04.2024 - 06.2024
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
Desktop Support Engineer
Stewan Computer Garage
01.2016 - 08.2019
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
Education
Bachelor of Science - Information Technology
New Jersey Institute of Technology
Newark, NJ08.2027
Associate of Science - ICT Management
Institute of Advanced Technology
Nairobi, Ke04.2018
Skills
- Remote Desktop Support
- End-user support
- Quality Assurance
- Data Analysis
- System Integration Testing
- SharePoint
- Software Development
- Active Directory Management
- TCP/IP
- LAN/WAN
- MySQL
- Azure
- Jira
Timeline
Quality Assurance Analyst
Team Logic IT
04.2024 - Current
Desktop Support Engineer
Nerds To Go
04.2024 - 06.2024
Front Desk Receptionist/Truck Dispatcher
Finite Auto Shipers
05.2020 - Current
Desktop Support Engineer
Stewan Computer Garage
01.2016 - 08.2019
Bachelor of Science - Information Technology
New Jersey Institute of Technology
Associate of Science - ICT Management
Institute of Advanced Technology
Similar Profiles
Sudharshan TheaverSudharshan Theaver
IT Intern at Team logic ITIT Intern at Team logic IT
Lousiana BubaLousiana Buba
TECHNICAL SUPPORT at TEAM LOGIC ITTECHNICAL SUPPORT at TEAM LOGIC IT
Hayley PittHayley Pitt
Executive Assistant at Team Logic ITExecutive Assistant at Team Logic IT