Elijah Kilanko

• Strong communication skills in collaborating with clients, architects, and contractors to bring designs to life
• Proficient in using software such as AutoCAD and SketchUp to visualize design concepts
• Extensive experience in creating stunning interior designs for residential and commercial spaces
• Proven track record in delivering innovative and functional exterior designs for building facades

• Collaborated with cross-functional teams to drive customer-centric initiatives and enhance end-to-end customer experience
• Conducted customer feedback analysis, identifying areas of improvement and implementing necessary changes
• Developed and implemented customer experience strategies to improve overall satisfaction and loyalty
• Led a team of customer service representatives, providing coaching and training to ensure exceptional service

• Managed efficient inbound and outbound shipments, reducing costs by optimizing transportation routes
• Oversaw inventory management processes, resulting in improved warehouse organization and reduced stock discrepancies
• Implemented a tracking system for all shipments, ensuring timely delivery and customer satisfaction
• Developed and maintained strong relationships with suppliers, freight forwarders, and customs officials

• Managed safety programs and ensured compliance for large-scale construction projects
• Conducted safety training sessions and promoted a culture of safety awareness
• Developed and implemented safety policies and procedures to reduce workplace accidents
• Conducted regular site inspections and audits to identify and address potential safety hazards

• Spearheaded successful PR campaigns resulting in increased media coverage and brand recognition
• Managed and maintained positive relationships with key media outlets and influencers
• Organized and executed high-profile events, achieving significant media attendance and coverage
• Developed and executed strategic messaging and content to effectively communicate company's brand

CERTIFICATION:

Certified SAP MM (Procurement and Inventory Management)

OSHA General Industry Safety and Health

Dangerous goods general awareness and security awareness (49 CFR and IMDG 38-16)

EXPERIENCE:

Thompson Consulting Services 2024 - Till Present

· Manage and measure supplier performance

· Establish and maintain relationships with suppliers and supply chain personnel

· Plans and implements activities related to the timely, cost-effective procurement of goods and services

• Performs continuous review and analysis of demand and supply, optimizing execution of the supply chain while balancing inventory, supply orders and schedule demand.

· Internal ordering of parts and resolving any issues that arise during the process

• Plans and implements activities related to the timely, cost-effective procurement of goods and services.
• Manages inventory levels, identifies exceptions, and develops resolutions to large variances to these levels in order to escalate or take corrective action.

·

Port and Cargo Logistic Supply Chain Specialist 2008 - 2010

• Creating and issuing purchase order and approving vendors payment by verifying invoice through 3 way match
• Maintains up-to-date computer tracking and inventory of all equipment assigned to, received at, or dispatched from the terminal
• Generates, distributes, and maintains reports and files of equipment utilization, delinquent equipment, damages, and marine yard inventories

· Monitor actual performance versus plan and engage cross-functional efforts to resolve performance issues

• Overseeing timely delivery, performing logistics inventory management, and coordinating process exceptions
• Resolve logistics and operational issues for order management, inventory management, delivery planning, and execution
• Works with internal customers to ensure specifications are appropriate for the products required.
• Initiates requests for quotations and proposals from vendors and analyzing proposed pricing from potential vendors or suppliers
• Coordinate with quality team, evaluates and monitors supplier quality and reliability, as well as supplier ability to support required delivery schedules
• Coordinates logistics from source to destination utilizing a network of internal and external stakeholders
• Sources and procures goods and services from many suppliers or vendors
• Assists in contract negotiations, development of request for proposals, and implementation and administration of supplier contracts and agreements
• Provide transactional support in the requisition to pay process
• Resolve quality, service, supply, and invoicing issues with suppliers
• Interface with both internal clients and external suppliers to resolve issues without leadership direction

Halle International Consult 2013 - 2016

· Ensure job orders/dispatches are issued accurately and in a timely manner

· Coordinate with Customer Service, Traffic, and Equipment Control to ensure containers are moved through rail, truck, or sea as planned and vessel schedules are maintained

· Ensures backlog aging is regionally tracked and any critical issues are identified and reviewed
with a focus on both the solution and customer communication

· Ensures compliance with all public law requirements as well as company policies and procedures

· Track/Trace containers to ensure they are moved according to plan; coordinate with respective railroads as necessary

· Research issues regarding shipping (i.e. delivery, equipment location) and identify a solution

· Process rail billing using internal systems and railroad websites