Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Elijah Lipford

Richmond,VA

Summary

Motivated Expo/Host with an upbeat, friendly and engaging personality and flexible approach. 5+ years of customer service experience along with 4+ years of Front & Back of House restaurant experience. Successful in providing fast, high-quality customer service in a restaurant or recreational environment. Skilled in anticipating customer needs, addressing complaints, and diffusing issues in a timely manner to facilitate enjoyable dining experiences. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Expo/Host

Lulu's
11.2022 - Current
  • Maintained clean and organized expo station, adhering to strict hygiene standards, minimizing potential contamination risks for guests.
  • Contributed to positive team environment by assisting coworkers and managing high-volume ticket orders, ensuring efficient workflow whilst expediting up to 20+ tables during peak hours.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff about feedback or requests, promoting customer satisfaction to the fullest.

Hockey Referee

Shooters Indoors Sportsplex
03.2018 - Current
  • Maintained order during games through effective communication with coaches and players.
  • Contributed to positive game atmosphere by maintaining professionalism at all times, both on and off the rink.
  • Assisted in development of new referees by sharing knowledge and providing guidance regarding rule standards.

Back of House Team Member

Cody's Original Roadhouse
12.2021 - 10.2022
  • Collaborated with Front of House team members during peak service hours to ensure accurate and swift order fulfillment and prompt delivery to guests, contributing to a positive customer experience.
  • Performed daily and weekly cleaning, maintenance, and inventory tasks to keep kitchen clean and organized.
  • Developed strong problem-solving skills through adapting quickly to unforeseen challenges or changes within the busy kitchen environment.

Pizza Delivery Driver

Maglio's Pizza
10.2020 - 10.2021
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy, verifying orders prior to departure to avoid customer complaints.
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Upheld a high standard of professionalism in all aspects of work, managing transactions accurately and minimizing discrepancies in sales reports.

Crew Member

Moe's Southwest Grille
01.2021 - 06.2021
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency all whilst providing exceptional customer service, addressing issues or concerns promptly and professionally.
  • Enhanced team productivity by working well with fellow crew members and accepting coaching from management team.
  • Maintained high-quality food preparation and safety standards, adhering to company guidelines for safety and cleanliness and ensuring proper food storage protocols were followed.

Education

Associate of General Studies - General Studies

John Tyler Community College
Chester, VA
12.2025

High School Diploma -

Monacan High School
Richmond, VA
06.2021

Skills

  • Strong organizational skills
  • Effective Time Management
  • Engaging personality
  • Exceptional communication
  • Quick Problem Solving
  • Respectfulness
  • Guest Engagement
  • Strong Work Ethic
  • Exceptional customer service

Timeline

Expo/Host

Lulu's
11.2022 - Current

Back of House Team Member

Cody's Original Roadhouse
12.2021 - 10.2022

Crew Member

Moe's Southwest Grille
01.2021 - 06.2021

Pizza Delivery Driver

Maglio's Pizza
10.2020 - 10.2021

Hockey Referee

Shooters Indoors Sportsplex
03.2018 - Current

Associate of General Studies - General Studies

John Tyler Community College

High School Diploma -

Monacan High School

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Elijah Lipford