Elijah Ma
Memphis,TN
Summary
Resourceful Warehouse Operations Specialist and Technology Professional with expertise in equipment handling, software development, and system administration. Trains teams on safety protocols, drives efficiency, and enhances productivity in fast-paced environments. Experienced in project management and technical support, with a focus on problem-solving and collaboration to achieve organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Equipment Operator / Trainer
FedEx
Memphis, TN
01.2024 - 12.2025
- Train and mentor new employees on equipment use and safety procedures
- Operate material handling equipment to move freight safely and efficiently
- OSHA forklift certified; operate reach truck, order picker, pallet jack, and sit-down forklift
- Loaded and unloaded trailers with focus on preventing package damage
- Scanned, sorted, and routed shipments by destination and service level
- Monitored workflow to ensure productivity and timely departures
- Maintain clean, organized, and safe work areas
Warehouse Associate (Tote Runner / Packer)
Amazon MEMP4
05.2021 - 04.2024
- Packed and verified customer orders using handheld scanners
- Achieved daily productivity and accuracy goals in fast-paced environment
- Inspected items for quality, reducing potential shipping errors
- Moved inventory totes to ensure efficient packing workflow
- Followed strict warehouse safety and lifting procedures
Team Service Associate
Main Event
Memphis, TN
08.2019 - 05.2021
- Delivered high-energy customer service to enhance guest satisfaction in a busy entertainment venue
- Guided guests through bowling, arcade games, and attractions to maximize enjoyment and engagement
- Addressed guest concerns promptly to foster positive experiences and build customer loyalty
- Served food and beverages while maintaining service accuracy
- Supported party events and maintained clean service areas
Education
Diploma -
Cordova High School
1800 Berryhill Rd, Cordova, TN 38101606-2021
Skills
- OSHA forklift certification
- Warehouse operations
- Order fulfillment
- Equipment operation
- Safety compliance
- Team training and leadership
- Customer service
- Time management
- Attention to detail
- Fast-paced environment adaptability
- Heavy equipment operation
Certification
OSHA Forklift Certified
Timeline
Equipment Operator / Trainer
FedEx
01.2024 - 12.2025
Warehouse Associate (Tote Runner / Packer)
Amazon MEMP4
05.2021 - 04.2024
Team Service Associate
Main Event
08.2019 - 05.2021
Diploma -
Cordova High School