Elijah Martinez
Beaumont,CA
Summary
Accomplished General Manager with a proven track record at Fast5Xpress Car Wash, adept in operations management and adherence to company standards across three different locations. Excelled in staff training, implementation of efficient cost controls and the maintaining of facilities in varied parts of the district. Skilled in Microsoft Office, demonstrating exceptional administrative abilities and communication skills.
Overview
8
8
years of professional experience
Work History
General Manager
Fast5Xpress Car Wash
10.2023 - Current
- Manage day-to-day operations of the facility, from overseeing budgetary accordance, to supervising/training of employees, scheduling, and providing customer service in any capacity.
- Work alongside a team of Assistant Managers, ensuring that a uniform approach to various shifts is upheld in accordance with company policies and standards.
- Interview and facilitate the hiring process, conduct background check/drug screenings with support of HR offices and oversee payrate allocations.
- Foster a safe and professional workplace for a diverse group of employees by maintaining a respectful, harassment-free environment where all individuals can thrive within the parameters of company standards.
- Count tills at the beginning and end of shifts, handle all forms of payment from cash, to card and touchless pay methods.
- Send and receive purchase order (P.O's) material for shipments from multiple vendors to our facility and monitor expenses outlined therein, adjusting them as needed.
- Correspond with corporate offices via email, sending financial reports (shift reports, bi-weekly payroll, bank deposits), P.O & packing slips, handling customer complaints, etc.
- Monitor facility infrastructure and perform maintenance on advanced car wash machinery that utilized power sources such as hydraulic fluid, compressed air, electricity, etc.
General Manager
Fast5Xpress Car Wash
08.2022 - 10.2023
- Same as current position (See above)
Assistant Manager
Fast5Xpress Car Wash
09.2019 - 08.2022
- Managed day-to-day operations of the facility in the absence of the General Manager, with a focus on customer needs and feedback, in addition to supervising/training of employees and providing customer service in any capacity.
- Counted tills at the beginning and end of shifts, handled all forms of payment from cash, to card and touchless pay methods.
- Limited administration responsibilities such as making schedules, conducting interviews, prepping paperwork for General Manager and the filing of numerous membership sign-up forms.
- Utilized cleaning chemicals and machinery (Gas powered pressure washers, shop-vacuums) to maintain the cleanliness of the facility and customer areas.
- Received purchase order (P.O's) material for shipments from multiple vendors to our facility and conducted inventory for General Manager.
- Corresponded with corporate offices via email, sending financial reports (shift reports and bi-weekly payroll) P.O & packing slips, handling customer complaints, etc.
- Monitored facility infrastructure and performed maintenance on advanced car wash machinery that utilized power sources such as hydraulic fluid, compressed air, electricity, etc.
Supervisor
Lazer Legacy
03.2017 - 09.2019
- Managed day-to-day operations by arranging coverage for all roles, overseeing customer transactions, counting money at the beginning and end of shifts, etc.
- Planned events at establishment, took over-the-phone Credit Card payments and managed an agenda of multiple events.
- Hosted birthday parties/events at establishment by scheduling group activities, setting up food/snacks for attendees, and finalizing event tabs.
- Relayed safety rules to large customer groups- mainly comprised of young children- regarding laser-tag games.
- Marshalled large groups of customers in an arena setting with varying terrains.
Education
High School Diploma -
Yucaipa High School
Yucaipa, CA06-2017
Skills
- Problem resolution
- Operations management
- Multi-Tasking
- Time management
- Training and coaching
- Staff management
- Customer relations
- Training and development
- Inventory control
- Goal setting
- Verbal and written communication
- Labor cost controls
- Administrative skills
- Expense control
- Proficient in Microsoft Office (Excel, Word & Outlook)
Languages
English
Full Professional
Timeline
General Manager
Fast5Xpress Car Wash
10.2023 - Current
General Manager
Fast5Xpress Car Wash
08.2022 - 10.2023
Assistant Manager
Fast5Xpress Car Wash
09.2019 - 08.2022
Supervisor
Lazer Legacy
03.2017 - 09.2019
High School Diploma -
Yucaipa High School
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