Elijah McCrady
DURANGO,CO
Summary
Dynamic professional with a proven track record at Purgatory Resort, enhancing customer satisfaction and safety. Excelled in customer relationship building and problem-solving, significantly improving client experiences. Demonstrated leadership and interpersonal communication skills, fostering team cohesion and elevating service standards. Helped streamline business through innovative sales strategies at Chapman as well as developed great "people skills."
Overview
2
2
years of professional experience
Work History
Skate Rink Sales Rep
Chapman Hill
11.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Promptly resolved arguments and issues (ie running out of ice skates available to rent, arguments between costumers, arguments amongst coworkers.)
- Advocated for safety among costumers on the ice.
- Streamlined sales process, reducing time from lead to close.
Freestyle Snowboard Instructor
Durango Winter Sports Club
01.2024 - 03.2024
- Evaluated student progress regularly, adjusting lesson plans as needed to ensure continued improvement in skills and confidence on the slopes.
- Created customized training programs for intermediate-level riders focused on honing specific techniques relevant to their goals.
- Enhanced student performance by developing and implementing engaging snowboarding lessons tailored to individual skill levels.
- Boosted customer satisfaction by providing personalized guidance and support throughout the snowboarding sessions.
- Advocated for safety by teaching students proper ski hill etiquette and safe progression.
- Developed costumer service and communication skills with parents.
Ski and Snowboard Instructor
Purgatory Resort
12.2023 - 03.2024
- Assisted in organizing resort events such as races and competitions, promoting camaraderie among students and staff.
- Assisted in the training of new instructors, sharing expertise and best practices to ensure a high standard of teaching across the team.
- Increased student safety awareness through comprehensive lessons on equipment use, mountain etiquette, and proper techniques.
- Provided exceptional customer service by addressing client concerns promptly and professionally, leading to repeat business and referrals.
Education
High School Diploma -
Durango High School
Durango, CO05.2025
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Problem Solving
- Costumer Satisfaction
- Working in harsh environments
- Leadership Skills
- Listening, learning, and adapting according to my employers needs
Welding
I have taken two welding classes at Durango High School and aim to get up through my 4g welding certifications this school year. If given the opportunity I would love to improve on my welding skills through my job.
Timeline
Freestyle Snowboard Instructor
Durango Winter Sports Club
01.2024 - 03.2024
Ski and Snowboard Instructor
Purgatory Resort
12.2023 - 03.2024
Skate Rink Sales Rep
Chapman Hill
11.2022 - Current
High School Diploma -
Durango High School
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