ANGELA MCDOWELL
Snellville,Georgia
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Associate Customer Care Representative
Amica Insurance
Duluth, GA
01.2024 - Current
- Provided excellent customer service to incoming callers, responding to inquiries and resolving issues.
- Researched relevant policy information to answer customer questions.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed new policy applications and updated existing policy documents.
- Verified accuracy of customer data entered into the system.
- Maintained accurate records of customer interactions and transactions.
- Advised customers on available coverage options that best fit their individual needs.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
Senior Customer Service Specialist
Assurant Specialty Property
Duluth, GA
12.2018 - Current
- Handle in-bound and out-bound calls from our customers in hazard insurance, mortgage
banking and property loss. - Provide front line, direct contact with clients and customers.
- Research and resolve the most complex inquiries as it relates to inbound/outbound activity and/or assigned projects.
- Utilize computerized system for tracking, information gathering and/or trouble shooting the items
raised by the client/customer. - Handle escalated supervisory type calls.
- Assist with training of new hires and associate cross training initiatives, assisting with facilitation
as needed. - Act as Mentor to Customer Care Specialist.
Office Assistant
APlus Property
Snellville, Georgia
09.2014 - 12.2018
- Answered telephones, directed calls and took messages.
- Followed up with prospects throughout sales processes to offer assistance.
- Located potential listings and set up meetings to capitalize on opportunities.
- Assisted realtors with private viewings, enabling clients to see available properties.
- Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
Sales Representative
AT&T
Conyers, GA
11.2002 - 08.2008
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Continuously met sales goals via strategic prospecting.
Office Representative
State Farm Insurance (agency)
Atlanta, Georgia
05.2001 - 11.2002
- Answered phone calls and welcomed visitors to office.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Educated prospects and policyholders on coverage, limits and regulations.
- Developed appropriate quotes based on risk information.
Education
Los Angeles Trade Technical College
Los Angeles, CAWest Los Angeles College
Culver City, CASkills
- Senior leadership support
- Call Center Operations
- Client engagement
- Training and development
- Inbound and Outbound Calling
- High-energy attitude
- Active listening
- Insurance processing
- Customer service
Timeline
Associate Customer Care Representative
Amica Insurance
01.2024 - Current
Senior Customer Service Specialist
Assurant Specialty Property
12.2018 - Current
Office Assistant
APlus Property
09.2014 - 12.2018
Sales Representative
AT&T
11.2002 - 08.2008
Office Representative
State Farm Insurance (agency)
05.2001 - 11.2002
Los Angeles Trade Technical College
West Los Angeles College
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