Elijah Medley

• Oversight of daily operations, ensuring timely delivery of goods and services.
• Team management and collaboration
• Developed and implemented strategic plans and improvement opportunities.
• Evaluated carrier and customer needs and feedback to drive service improvements via creation of workflows.
• Company compliance (DOT Regulation, Insurance etc.)
• SOP Creation
• Route Optimization and Dispatching
• Track and Tracing
• Report generation
• Proficiency in data analysis tools/software (e.g., Excel, SQL, Tableau).
• Recruited, and interviewed new hires
• Conducted performance reviews
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Customer Focus

• Phone and Email Management and Organization
• Customer Onboarding/ Setup
• Proactive Operational Communications
• Customer Relationship Management via Hubspot
• Proficiency in Transportation Management Systems

Carrier Sales

• Strategized and Negotiated Daily Carrier Sales
• Vetted Carriers via Carrier 411, Highway etc.
• Carrier Relationship Management

Accounting

• Financial data analysis and maintenance
• Identified opportunities for cost savings and efficiencies
• Report Generation
• Accounting software proficiency (Denim etc.)

• Order Entry, Booking, Routing, Scheduling, Tracking and Confirmation of Delivery.
• Exception Management - Rescheduling, delays, product shorts, as well as LTL and FTL claims.
• Communicated with and assisted over 10 buyer accounts (Grocery, Flatbed, Drayage etc) regarding order fulfillment, execution and relation cultivation.
• Vetted carriers through applications like My Carrier Packets.
• Used load boards to post and book carriers on open loads.
• Utilized third party websites to track weather , schedule pickups/drops as well as calculate rates for carriers.
• Collected, arranged, and input information into our private terminal including ones for our buyers.
• Tracked and analyzed reports to determine needed improvements.
• Motivated and trained employees to maximize team productivity.
• Compiled training materials for new employees and tracked skill development.
• SOP creation, development and incorporation.
• DOT Compliance enforcement.
• Manager on Duty for an afterhours team (on call).

• Formulated and saw-through extremely time-sensitive orders pertinent to healthcare, aircraft on ground (AOG), electronic equipment, live cargo, freight, etc.
• Built new orders with clients
• Ensured drivers were selected and dispatched within one minute of order placement for every order.
• Managed the life of dozens of loads daily. From their creation , to ground tracking, air tracking (and compliance) and final delivery.
• Created virtual tasks to proactively upkeep and monitor ongoing jobs for any possible delays or issues.
• Utilized client specific SOPs to ensure compliance with driver preferences, routing, and shipping domestic and international.
• Used the NATO phonetic alphabet, 24 hour clock, TSA and DOT guidelines along with general airline data.
• Used applications such as Slack/Vonage etc. to actively communicate with other team members and groups.

• Managed Inventory fidelity, aimed to minimize profit losses and shrink.
• Final mile logistics planning.
• Worked with, or in place of routing specialist teams and driver help desks to ensure proper stop sequences leading to favorable delivery outcomes.
• Coordinated inbound and outbound freight with LTL and FTL forwarders. As well as maintained favorable relationships with them.
• Identified exceptions such as damages, shorts , returns and overages then worked with customer service to remedy these issues on the front and back end.
• Planned, executed and evaluated the return of cancelled , damaged and/or liquidated product with 3+ FTL forwarders a week.
• Supported Customer Service and partner teams in effort to maintain & exceed high customer satisfaction.
• Provided back-end warehouse support for warehouse associates.
• Maintained operations in compliance with DOT regulations.
• Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
• Improved workflow and productivity by implementing upgraded processes.

Supervised all receiving and backroom processes including:

• Send and Receive all forms of Direct Store Delivery merchandise and ensuring they're staged to the correct places.
• Monitored team performance, enforcing compliance with corporate claims processes and procedures.
• Merchandised / Promoted product placement of vendor products.
• Completing the company’s Journal/Profit and loss/store financials.
• Reconciled the stores documents and tended to files with a sensitive record retention and compliance value.
• Guided the stores safety procedures including hazardous waste management.
• Conducted first phase interviews.
• Improved and maintained our relationship with the drivers, merchandisers, and sales reps.

• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Fulfilled customer orders by reviewing, locating, preparing, and packaging merchandise/ ensuring the accuracy of orders before customer pickup, making appropriate order substitutions, and following up on out of stock merchandise
• Troubleshooted order issues and maintaining contact with customers who had issues with their orders.

• Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
• Completed complex photo shoots at indoor and outdoor venues.
• Determined and adjusted subject position, props, and lighting equipment while selecting camera angles to optimize final product.
• Negotiated special prices with equipment suppliers and venue representatives for deep savings.