Elijah Mekwunye Jr.

• Improve behavior by modeling positive choices and teaching socially acceptable options.
• Teach communication, social, self-help, and play skills using Applied Behavioral Analysis (ABA) principles.
• Establish rapport with clients, building trust and fostering a safe environment conducive to learning and growth.
• Maintain accurate records of client progress.

• Performed timely and accurate IT tasks related to delivering and collecting IT hardware.
• Managed hardware and accessory deployment to front-line users.
• Utilized Seeker/Salesforce and Google Sheets for scanning and tracking inventory.

• Set up mobile testing lab infrastructure for testing Android devices.
• Installed and maintained operational device status to ensure devices operate correctly.
• Utilized proprietary software to collect and document device status.
• Identified devices to be taken offline and those needing Android Debug Bridge (ADB) reboot.
• Reimaged corrupt Android devices using Linux.
• Flashed Android BIOS to install new operating systems and firmware; used Fastboot to flash Android devices.
• Troubleshot, tracked and managed service tickets for defective devices from inception to resolution.

• Set up PCs by installing and configuring Windows, drivers, graphics cards, CPUs, software, and connecting peripherals.
• Tested PC's hardware for functionality, stability, and performance using benchmark tool 3DMark.
• Used the BIOS to test the computer's disk and hardware health and verify the wireless connection status.
• Reconfigured PC settings, managed, configured, and deployed Virtual Machines.
• Managed remote access and provided remote support administration on the company network for internal customers.
• Assisted in setting up servers with hard drives and wired connections.
• Organized and monitored inventory (monitors, PCs, laptops, hard drives, graphics cards).

• Utilized Zendesk to create and manage customer service tickets, prioritizing and resolving issues efficiently.
• Used Seesaw support tools to upload and update user data – adding, removing, and editing accounts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved technical issues for customers with clear explanations and step-by-step guidance.

• Created user accounts within G-Suite for teachers and students.
• Completed project to create, update, and maintain Student/Teacher Database.
• Managed user devices, Google Chromebooks, MacBooks, and PC infrastructures.
• Assisted Technical Support Clinic troubleshooting issues.

• Sorted payments into batches by segmenting each payment by business unit, scanned into ERP, and posted.
• Assisted with month-end close procedures, including account reconciliations and variance analysis reporting.
• Applied cash and wires to corresponding customer accounts based on customer remittance details.
• Maintained accurate records of customer payments.
• Audited and corrected billing and posting documents for accuracy.
• Optimized the use of ERP systems for more efficient cash application management.

Relevant Coursework: Algorithms, Data Structures, Programming for Games, Object-Oriented Programming

Certification of Completion in Information Technology

GPA: 3.10

Awarded: Faculty Award for Excellence–Outstanding Business Student, Accounting Ethics, May 2017