Elijah Menendez
Tampa,FL
Summary
Equipped with in-depth software knowledge and skills to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor. Commended for honesty, hard work and positive attitude. Information security professional with thorough background in protecting digital assets and maintaining secure environments. Adept at developing and implementing comprehensive security strategies. Known for strong team collaboration and adaptability to evolving security challenges, with expertise in network security and threat detection.
Experienced with legal research, document management, and trial preparation. Utilizes comprehensive legal knowledge to support attorneys and manage case files. Track record of effective communication and collaboration within legal teams.Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Procare
Tampa, FL
10.2022 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
Sales Associate
Sam's Club
Tampa, FL
04.2018 - 05.2019
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
- Cleaned and restocked aisles through shifts to maintain customer-ready store.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Customer Service Representative
Circle K
Tampa, FL
01.2017 - 01.2018
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Processed gas and amenities payments.
- Prepared daily records of food and gas sales and balanced register drawers.
- Checked gas pumps for leaks or malfunctions and repaired faults.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
Customer Service
Walgreens
Tampa, FL
09.2016 - 01.2017
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Used suggestive selling techniques to promote add-on sales.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Science - Criminal Justice
Hillsborough Community College
Tampa, FL06.2025
High School Diploma -
Gaither High School
Tampa, FL06.2022
Skills
- Project Management
- Business Requirements
- Business Analysis
- Customer Service
- Certifications and Licenses
- Drivers License
- Medical filing
- Microsoft
- Timeline Planning and Management
- Data entry documentation
- Excel spreadsheets
- Data Entry and Maintenance
- Multitasking and Prioritization
- Understanding Customer Needs
- Upbeat and Positive Personality
- Call Center Operations
- Inbound and Outbound Calling
- High-Energy Attitude
- Technologically Savvy
- Fleet Dispatching
- Security compliance
- Basic security awareness
Timeline
Customer Service Representative
Procare
10.2022 - 05.2023
Sales Associate
Sam's Club
04.2018 - 05.2019
Customer Service Representative
Circle K
01.2017 - 01.2018
Customer Service
Walgreens
09.2016 - 01.2017
High School Diploma -
Gaither High School
Associate of Science - Criminal Justice
Hillsborough Community College