ELIJAH MORALES
Miami,United States
Summary
Focused customer service agent who delivers consistent and professional work for every assignment. Offers 5+ years of experience in fast-paced industry environments, and top-notch abilities in multitasking and communication. Skilled in both professional and leadership capacities.
Overview
7
7
years of professional experience
Work History
Supervisor
Panera Bread
Miami, United States
03.2023 - Current
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Analyzed key performance indicators to identify effective strategies.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Sales and Service Specialist
Marriott International
Miami, United States
08.2022 - 03.2023
- Conveyed key aspects of products, highlighting their advantages and benefits.
- Cultivated and sustained robust customer connections within assigned sales region.
- Compiled data to prepare reports and assist with sales forecasting.
- Utilized persuasive communication techniques to close deals quickly and efficiently.
Cargo Agent
WorldWideFlight Services
Miami, United States
03.2022 - 08.2022
- Confer with customers by telephone to provide information about products or services, take or enter orders, or obtain details of complaints
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Notify consignees, passengers, or customers of the arrival of freight or baggage, and arrange for delivery by email or telephone call
Manager
Panera Bread
Miami, United States
11.2020 - 12.2021
- Forecasted sales projections, inventory demand, and labor requirements
- Supervised inventory control measures and collaborated with purchasing personnel to verify consistent and cost-effective replenishment
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
- Provided consistent feedback and training to empower team members in confident and personable service delivery
Team Leader
Panera Bread
Miami, United States
09.2018 - 11.2020
- Kept the restaurant impeccably clean for guests and to match health code standards
- Unloading and Loading large truck orders in any weather condition
- Graciously handled conflicts and resolved guests' problems
- Checked restaurants inside and outside frequently and proactively handled any upkeep needs
Education
High School Diploma -
Doral Academy Charter High School
Miami06.2018
Skills
- Leadership
- Effective communication
- Customer Service
- Adaptability
- Critical Thinking
- Multitasking
Languages
- English
- Spanish
Timeline
Supervisor
Panera Bread
03.2023 - Current
Sales and Service Specialist
Marriott International
08.2022 - 03.2023
Cargo Agent
WorldWideFlight Services
03.2022 - 08.2022
Manager
Panera Bread
11.2020 - 12.2021
Team Leader
Panera Bread
09.2018 - 11.2020
High School Diploma -
Doral Academy Charter High School
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