Elijah Morales
Apple Valley,CA
Summary
Strategic minded and driven individual eager to learn knowledge and implement problem solving skills. Strong communication and multitasking skills with good understanding about student advising and development. A Highly collaborative individual works well under pressure, with a team, or solo if needed. Experienced in student counseling, mentoring, and assisting with academic needs.
Overview
4
4
years of professional experience
Work History
Communications Dispatcher
Azusa Pacific
01.2024 - Current
- Enhanced response times by efficiently managing multiple communication channels and prioritizing emergency situations.
- Streamlined dispatch processes for improved coordination between first responders and support units.
- Reduced errors in communication by maintaining precise records of dispatched calls and resource allocations.
- Bolstered team morale with clear communication, active listening, and effective problem-solving skills.
- Ensured accurate information exchange by verifying caller details and cross-referencing relevant databases.
- Contributed to a safer community by coordinating timely responses to emergencies and critical incidents.
- Optimized dispatcher performance through continuous training in communications technology and protocols.
- Demonstrated professionalism under pressure, effectively handling high-stress situations during emergency events.
Ground Control
Insomniac Events
01.2025 - Current
- Determined emergency situation and developed plan of action.
- Assisted with mobilization, ambulation and transport of patients.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Identify and act on emergency situations.
Social Worker
Boys Republic
10.2024 - 11.2024
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Work directly with student population on team-building exercises.
- Work directly with students on academic needs and personal growth.
Outreach Mentor
City Of Duarte
08.2022 - 05.2024
- Enhanced mentee performance by providing personalized guidance and support.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
- Organized workshops and events that catered to the specific needs of the mentoring program participants.
Field Training Lead
Azusa Pacific
09.2023 - 01.2024
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Oversaw day-to-day functions of training department.
- Evaluated training needs to improve training quality.
- Lead team of field training officers.
- Scheduled for all student workers using software tools.
- Scheduled and led meetings for the student worker program.
- Created a transitional training program "Buddy Program (2023)".
CSR Field Training Officer
Azusa Pacific University Campus Safety
10.2021 - 01.2024
- Tasked with regular security checks of all exterior doors using various tools to lock and secure university property.
- Tasked with assisting officers in securing student life, university housing.
- Knowledge of codes; 10 series, "Code" codes, 900 series, and Penal.
- Maintained high level of awareness and reported suspicious activity.
- Trained and Developed new hired student workers.
- Developed and executed performance management programs to increase new employee engagement and productivity.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Student Dispatcher
Azusa Pacific University Campus Safety
01.2022 - 12.2023
- Directed dispatching, routing, and tracking of all Campus Safety vehicles.
- Sent out numerous officers on daily calls for assistance or security.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Worked with Law Enforcement to identify security threats or assist with community needs.
- Trained on ALLY Dispatch Communications Systems (2020 Version).
- Trained on RIMS Dispatch Communications Systems (2022 Version-Present).
Asset Protection Associate
Walmart
08.2021 - 10.2021
- Contacted local authorities and assisted in apprehending shoplifters.
- Utilized various hand and power tools to secure premises and increase protection.
- Maintained low theft levels by security checking customer purchases.
Education
Master of Science - College Counseling & Student Development
Azusa Pacific University
Azusa, CA12-2027
Bachelor of Arts - Criminal Justice
Azusa Pacific University
Azusa, CA12-2024
B.A. Credit Criminal Justice - Criminology
George Mason University
12.2023
Skills
- Academic advising
- Learning strategies
- Student advocacy
- Emergency Calls
- Training New Hires
- Schedule Coordination
- Effective Communication
- Problem Assessment
- Team Guidance and Direction
Timeline
Ground Control
Insomniac Events
01.2025 - Current
Social Worker
Boys Republic
10.2024 - 11.2024
Communications Dispatcher
Azusa Pacific
01.2024 - Current
Field Training Lead
Azusa Pacific
09.2023 - 01.2024
Outreach Mentor
City Of Duarte
08.2022 - 05.2024
Student Dispatcher
Azusa Pacific University Campus Safety
01.2022 - 12.2023
CSR Field Training Officer
Azusa Pacific University Campus Safety
10.2021 - 01.2024
Asset Protection Associate
Walmart
08.2021 - 10.2021
Master of Science - College Counseling & Student Development
Azusa Pacific University
Bachelor of Arts - Criminal Justice
Azusa Pacific University
B.A. Credit Criminal Justice - Criminology
George Mason University
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