Summary
Overview
Work History
Education
Skills
Communication Skills
Timeline
Generic

Elijah Murphy

Las Vegas,NV

Summary

To advance my career and continue my education i have strived to demonstrate strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. I am eager to contribute to team success and further develop professional skills among my peers. I bring a positive attitude and a commitment to continuous learning and personal growth.

Overview

10
10
years of professional experience

Work History

Retail Customer Service Associate

Fedex Office
03.2025 - Current
  • Maintained a clean and organized store environment, enhancing customer shopping experience.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
  • Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
  • Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
  • Assisted customers with product selection, increasing sales and promoting brand loyalty.
  • Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.
  • Contributed to loss prevention efforts by monitoring suspicious activities and reporting incidents as needed.
  • Protected products from damage by using proper packaging and bagging techniques.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Operations Manager

Fedex Ground
11.2020 - 03.2025
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and operations to achieve timely and accurate delivery of goods and services
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Developed and implemented strategies to maximize customer satisfaction.

Package Handler

FedEx
08.2015 - 11.2020
  • Load and unload sorted packages on and off the truck in a timely manner
  • Punctual and proficient and pays close attention to details
  • Properly follows policies and procedures regarding proper stacking and handling of the parcels in order to keep the box contents intact

Education

Graduate - General Studies with emphasis on Agriculture Science

Beech senior high school
Hendersonville, TN

veterinarian Assistant - Animal Care

pima medical institue
Las vegas, Nevada

Skills

  • Reliable
  • Dependable
  • Fast learner
  • Quickly adapts to any work environment
  • Customer relations
  • Customer support
  • Order fulfillment
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Calm and professional under pressure

Communication Skills

Effectively communicates with co-workers and supervisors and reports any discrepancies in my records

Timeline

Retail Customer Service Associate

Fedex Office
03.2025 - Current

Operations Manager

Fedex Ground
11.2020 - 03.2025

Package Handler

FedEx
08.2015 - 11.2020

Graduate - General Studies with emphasis on Agriculture Science

Beech senior high school

veterinarian Assistant - Animal Care

pima medical institue

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Elijah Murphy