Elijah Nicholson
Dallas,TX
Summary
A versatile and results-driven professional with experience in customer service, team leadership, data analysis, and creative content development. Skilled at driving operational efficiency, enhancing brand awareness, and improving customer loyalty. Proven track record of implementing cost-saving initiatives, managing product lifecycles, and delivering impactful strategies across diverse roles. Strong communicator and problem-solver with the ability to thrive in fast-paced environments. Results-driven professional with expertise in creative direction and content strategy. Proven ability to enhance brand visibility and drive audience engagement through targeted campaigns. Strong communicator and team leader, adept at collaborating across departments to achieve operational efficiency. Talented Creative Director proficient in business operations and customer needs. Excellent communicator, problem solver, and detail-oriented manager. Adept at overseeing writers, designers, and artists to accomplish challenging objectives.
Overview
9
9
years of professional experience
Work History
Creative Director/Content Writer/Editor
PrayerHouse
Hollywood, CA
01.2024 - 01.2025
- Led creative projects from concept to execution for diverse campaigns.
- Produced SEO-friendly content for websites while collaborating with design and marketing teams to enhance brand visibility.
- Led a team of writers and designers, managing editorial calendars and deadlines.
- Managed social media accounts, increasing engagement and amplifying content reach across platforms.
- Developed strategies to increase traffic and engagement using social media insights and CMS platforms.
- Conducted market research, shaping creative direction and enhancing audience engagement strategies.
- Oversaw design processes, ensuring brand consistency and alignment across all media.
- Conducted research and interviews to ensure accurate, high-quality content.
- Designed work that strongly communicated brand narrative, goals and concepts.
Lead Supervisor
Trinity Broadcasting Network
Dallas, TX
01.2022 - 05.2024
- Directed team tasks and aligned production schedules while addressing customer needs via phone and email to improve overall satisfaction.
- Increased productivity by tracking progress, identifying flaws, and fostering continuous team improvement.
- Maintained high-quality standards and implemented corrective actions to enhance service delivery.
- Managed traffic between call centers and departments, addressing inquiries on prayer, salvation, and church services to ensure timely responses.
- Supervised daily operations of broadcast production teams.
Social Media Manager/Content & Brand Marketing
Freelance
Dallas, TX
02.2021 - 03.2024
- Developed comprehensive social media strategies aligned with marketing goals, including audience targeting, content planning, and campaign execution.
- Managed social media accounts, creating engaging content that increased audience interaction across multiple platforms.
- Created and scheduled diverse content to maintain brand consistency while managing community engagement and promptly responding to customer inquiries.
- Utilized social listening to monitor trends and brand reputation, tracked key performance metrics, and optimized paid campaigns to meet marketing objectives.
- Collaborated with design, PR, and sales teams to ensure cohesive brand messaging, leveraging insights on emerging social media trends.
Retail Market Manager
ShopRite
Ramsey, NJ
04.2020 - 10.2021
- Designed and managed promotional strategies to increase sales and enhance customer engagement.
- Collaborated with district manager to implement strategic initiatives, aligning store goals with brand presence enhancement.
- Oversaw stock management, ensuring effective receiving, replenishing, and shrinkage control to maintain inventory integrity.
- Engaged with customers daily to gather feedback, enhancing store operations and customer experience.
Management Trainee
Starbucks
Allendale, NJ
06.2019 - 04.2021
- Mastered menu items and custom drinks to align with customer demands, supporting 200% increase in marketing and branding success.
- Provided personalized product recommendations based on customer preferences.
- Fostered vibrant, welcoming atmosphere during peak hours, enhancing customer connections and overall experience.
- Developed anemployee evaluation system, boosting team performance and accountability.
- Introduced cost-saving initiatives, resulting in $50,000 in savings through operational efficiency improvements.
- Implemented process improvements to streamline daily operations effectively.
- Trained new baristas on customer service and operational standards.
Data Analyst/Product Manager
DialAmerica
Mahwah, NJ
01.2020 - 03.2021
- Extracted and analyzed large datasets using SQL and Python to identify trends and deliver actionable business insights.
- Developed and maintained data models, employing statistical analysis to inform decision-making.
- Managed product lifecycles from market research to user testing, developed dashboards and reports to effectively communicate findings.
- Led cross-functional teams to define project requirements and deliver data-driven solutions.
- Ensured data accuracy through rigorous cleaning and quality assurance processes.
Assistant Retail Manager
Abercrombie & Fitch
Palisades, NY
06.2016 - 10.2019
- Enhanced customer retention by delivering precise information on promotions, loyalty programs, and product offerings.
- Resolved customer inquiries with thorough knowledge of sales and store promotions.
- Created visually appealing merchandise displays to improve overall store presentation.
- Assisted in training and onboarding new team members.
- Managed daily store operations and maintained visual merchandising standards.
- Implemented promotional strategies to enhance customer engagement and sales.
Education
Pastoral Counseling-Bachelor of Arts -
Christ for the Nations
Dallas, TX12-2022
Bachelor of Science - Counseling Psychology
Dallas Baptist University
Dallas, TX12-2022
Associate of Arts - General Studies
University of Valley Forge
Valley Forge, PA01-2017
High School Diploma -
NJHSA
NJ05-2016
Skills
- Photoshop
- Illustrator
- Google Analytics
- SEO Tools
- Social media strategy
- Davinci Resolve
- SQL
- Python
- Data reporting
- Team leadership
- Cross-functional collaboration
- Customer retention
- Interpersonal communication
- Digital marketing
- Adobe Suite
References
- Gabriel Sanchez, Peer, 6, 626-417-8431
- Eila Barbosa, Manager, 7, 843-450-7213
Languages
Spanish
Limited
Timeline
Creative Director/Content Writer/Editor
PrayerHouse
01.2024 - 01.2025
Lead Supervisor
Trinity Broadcasting Network
01.2022 - 05.2024
Social Media Manager/Content & Brand Marketing
Freelance
02.2021 - 03.2024
Retail Market Manager
ShopRite
04.2020 - 10.2021
Data Analyst/Product Manager
DialAmerica
01.2020 - 03.2021
Management Trainee
Starbucks
06.2019 - 04.2021
Assistant Retail Manager
Abercrombie & Fitch
06.2016 - 10.2019
Pastoral Counseling-Bachelor of Arts -
Christ for the Nations
Bachelor of Science - Counseling Psychology
Dallas Baptist University
Associate of Arts - General Studies
University of Valley Forge
High School Diploma -
NJHSA