Elijah Nunez
Homestead
Summary
Conscientious and committed person with outstanding communication and administrative skills. Offering proven history of providing guest service at a high level and anticipating service needs. Possessing several years of experience.
Overview
6
6
years of professional experience
Work History
Butler
Cheeca lodge and spa
Islamorada
08.2025 - Current
- Responsible for each VIP guest staying inside of the casitas
- Room service orders
- Luggage assistance
- Handling guest questions and concerns
- Handling issues guest may be experiencing
- Golf cart rides
- Decorating beds
- Delivering amenities
- Provided exceptional guest service by anticipating needs, ensuring a seamless experience for all visitors.
- Assisted in organizing and executing special events, contributing to positive guest experiences and satisfaction.
- Trained new staff on service protocols, fostering a collaborative environment and enhancing team performance.
- Taking care of wedding groups
- Resolved customer complaints in a professional manner.
- Ensured that all guest requests were handled promptly and efficiently.
- Developed innovative ideas to enhance customer experience.
Front Desk Agent
Cheeca Lodge and Spa
Islamorada
09.2024 - Current
- Greeted and assisted guests during check-in and check-out, ensuring a welcoming environment and smooth transitions.
- Managed guest inquiries and requests efficiently, resolving issues promptly to enhance overall guest satisfaction.
- Maintained accurate records of guest information and billing, contributing to streamlined operations and financial integrity.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness and guest comfort.
- Processed reservations and cancellations using property management software, facilitating efficient booking operations.
- Conducted regular inventory checks of front desk supplies, ensuring availability and readiness for daily operations.
- Assisted in training new front desk agents, fostering a collaborative team environment and knowledge sharing.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Processed payments accurately and efficiently.
- Maintained cleanliness of lobby area at all times.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Valet
Cheeca lodge and spa
Islamorada
01.2025 - 03.2025
- Provided exceptional customer service by greeting guests promptly and assisting with their vehicle needs.
- Managed vehicle parking and retrieval efficiently, ensuring guest satisfaction and timely service.
- Conducted regular inspections of parked vehicles to maintain security and prevent damage or theft.
- Maintained organized parking areas, optimizing space usage, and improving overall vehicle flow.
- Collaborated with team members to address guest concerns quickly, enhancing the overall guest experience.
- Assisted guests with luggage and provided local area information, contributing to a welcoming environment.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Assisted guests with luggage handling and transport, ensuring timely delivery to enhance overall guest satisfaction.
- Collaborated with team members to coordinate luggage logistics, contributing to smooth operations during peak seasons.
Lead Manager
Forrealfinancing
Grand Rapids
02.2021 - 07.2024
- Utilized CRM systems to track and analyze lead data, improving follow-up efficiency and client engagement rates.
- Applied lead generating methods in high number of cold calls per day.
- Assisted with marketing campaigns to drive lead generation initiatives.
- Created and maintained a database of leads for follow-up by sales team.
- Identified and qualified potential customers through outbound calling.
- Generated reports to track progress towards goals on a weekly basis.
- Tracked performance metrics such as call volume, conversion rate.
- Utilized CRM software to track client interactions and streamline communications, improving overall responsiveness and service quality.
- Organized and executed open houses and property showings, effectively showcasing listings to potential buyers and generating interest.
- Led cross-functional teams to implement process improvements, enhancing operational efficiency and streamlining workflows.
- Developed and executed strategic plans to optimize resource allocation, significantly improving productivity and team performance.
- Coordinated training programs for staff, fostering skill development and enhancing overall team capabilities.
Front Desk Agent
Travelodge By Wyndham
Homestead
01.2020 - 02.2021
- Greeted and assisted guests during check-in and check-out, ensuring a welcoming environment and smooth transitions.
- Managed guest inquiries and requests efficiently, resolving issues promptly to enhance overall guest satisfaction.
- Maintained accurate records of guest information and billing, contributing to streamlined operations and financial integrity.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness and guest comfort.
- Processed reservations and cancellations using property management software, facilitating efficient booking operations.
- Conducted regular inventory checks of front desk supplies, ensuring availability and readiness for daily operations.
- Assisted in training new front desk agents, fostering a collaborative team environment and knowledge sharing.
- Implemented guest feedback systems, contributing to continuous improvement in service delivery and guest experience.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Processed payments accurately and efficiently.
Education
Some College (No Degree) - Criminal Justice
Warner University
Lake Wales, FLSkills
- Customer service
- Guest relations
- Front desk operations
- Team collaboration
- Communication skills
- VIP guest services
- Complaint handling
- CRM systems
- Payment processing
- Customer complaint resolution
- Luggage assistance
- Check-in/check-out procedures
- Special event execution
Timeline
Butler
Cheeca lodge and spa
08.2025 - Current
Valet
Cheeca lodge and spa
01.2025 - 03.2025
Front Desk Agent
Cheeca Lodge and Spa
09.2024 - Current
Lead Manager
Forrealfinancing
02.2021 - 07.2024
Front Desk Agent
Travelodge By Wyndham
01.2020 - 02.2021
Some College (No Degree) - Criminal Justice
Warner University