ELIJAH ODAME
Gallatin
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service (Part -Time)
Lowes
06.2023 - Current
- Generated repeat business through exceptional customer service.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Kept accurate records to document customer service actions and discussions.
- Provided excellent customer service to subscribers and businesses.
CUSTOMER SERVICE REPRESENTATIVE
AMAZON
05.2021 - 04.2023
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
IT SUPPORT
ZENTECH IT SOLUTION LIMITED
08.2018 - 04.2020
- Provided basic IT support to office users of desktops, laptops, and devices.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Partnered with IT support to troubleshoot and address platform issues.
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
DATA - ENTRY
GHANA ATOMIC ENERGY COMMISSION
05.2017 - 07.2018
- Handled data entry and other related work for supervisors and program managers.
- Identified data entry errors and reported to necessary departments.
- Utilized keypunch and electronic data entry machines from source documents to input source used by computer processing.
- Managed and organized documents for data entry tasks.
- Completed data entry tasks with accuracy and efficiency.
MARKETING SPECIALIST
TONATON GHANA
02.2015 - 03.2017
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Generated reports to support development and implementation of marketing plans.
- Developed questionnaires and facilitated focus group discussions.
- Used various market research tools and techniques to gather, analyze and interpret data.
Education
Master of Science - Data Science
Leeds Beckett University
Leeds, United Kingdom01-2024
MBA - Management Information System
Wisconsin International University College
Accra, Ghana11-2020
Bachelor of Science - Marketing
Marshalls University College
Accra, Ghana01.2017
Skills
- Calm under pressure
- Multitasking Abilities
- Team building
- Experienced with Microsoft Office applications
- Technological proficiency
Certification
- GOOGLE CYBERSECURITY CERTIFICATE 2023
- GOOGLE IT SUPPORT 2023
Languages
English
Full Professional
Timeline
Customer Service (Part -Time)
Lowes
06.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
AMAZON
05.2021 - 04.2023
IT SUPPORT
ZENTECH IT SOLUTION LIMITED
08.2018 - 04.2020
DATA - ENTRY
GHANA ATOMIC ENERGY COMMISSION
05.2017 - 07.2018
MARKETING SPECIALIST
TONATON GHANA
02.2015 - 03.2017
Master of Science - Data Science
Leeds Beckett University
MBA - Management Information System
Wisconsin International University College
Bachelor of Science - Marketing
Marshalls University College
INTEREST
Researching to develop my skills., Innovating and idea developing, Always learning to improve
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