ELIJAH PARHAM
Lagrange,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Food and Beverage Manager
Courtyard By Marriott
05.2021 - Current
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Managed bar and wait staff and directed hiring program.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Coordinated with catering staff to deliver food services for special events and functions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Purchased food and cultivated strong vendor relationships.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Developed unique events and special promotions to drive sales.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Director, Producer, Writer
EJP Productions
07.2015 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored and coordinated workflows to optimize resources.
- Selected furniture, lighting and accessories to enhance design concepts.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Collaborated with contractors and suppliers for smooth execution of design plans.
- Developed schedules for production, editing, and duplication for timely delivery.
- Presented production ideas and determined creative scenarios for production and delivery.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Evaluated scripts to identify creative strategies and resource needs.
- Directed work of lighting and sound crews to coordinate efficient production operations.
- Witnessed all rounds of auditions to determine most qualified talent for roles.
- Scheduled appointments for auditions or readings with available actors.
- Examined scripts to understand storyline and needed roles.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with production team, consulted on set design, layout and lighting for optimal effect.
- Formulated and monitored budgets to manage expenses and control costs.
- Coordinated with vendors and suppliers to source materials and equipment needed for production.
- Created creative briefs and timeline to manage creative process from concept to completion.
- Monitored industry trends to keep creative materials fresh and engaging.
Front Desk Agent
Courtyard By Marriott
06.2019 - 05.2021
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Bistro Attendant
Courtyard By Marriott
06.2019 - 05.2021
- Provided information regarding promotions and menu items.
- Greeted customers with smile and provided helpful suggestions.
- Cleaned and maintained dining area and condiment stations.
- Delivered food to guest tables with timeliness and efficiency.
- Processed customer orders and accurately entered into order system.
- Processed sales transactions using POS system.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted customers with carry-out service.
- Set up advertising signs and displays on shelves, counters and tables.
- Engaged in suggestive selling and other sales techniques.
- Monitored dining room and bar areas for signs of overcrowding.
- Established rapport with customers by providing friendly and attentive service.
- Managed multiple tasks in high-volume environment.
- Reconciled cash drawer and corrected any errors.
Front Desk Agent
Laquita Inn
12.2018 - 06.2019
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and enthusiastically greeted callers.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Developed and maintained positive relationships with guests for satisfaction.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Drama Teacher
DRAMA TEACHER, Sound Doctrine Christian Academy
08.2017 - 05.2018
- Coordinated and directed dramatic performances involving up to 20 students
- Created supportive learning environment by performing
- Developed curriculum and lesson plans to structure classroom activities
- Supported creativity by teaching lessons improvisation
- Researched extracurricular theatrical performances and suggested student attendance to observe techniques
- Taught students theater terminology and performance skills.
SOCIAL MEDIA DIRECTOR
Dr. Grego's Chiropractic, Wellness Center
05.2017 - 10.2017
- LaGrange , G.A
- Tracked website analytics and reported findings to clients
- Created paid ads for clients to run on social media platforms
- Wrote and uploaded blog posts and articles to drive traffic to client sites
- Managed customer digital marketing strategies to meet client goals and objectives
- Earned reputation for good attendance and hard work
- Delivered products to customer locations
- Performed site evaluations, customer surveys and team audits
- Created agendas and communication materials for team meetings.
- Analyzed and reported social media and online marketing campaign results.
CSR
Domino's Pizza
03.2015 - 11.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Made Pizza's
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Arts - Entertainment Business
Full Sail University
Winter Park, FL11.2020
High School Diploma -
Sound Doctrine Christian Academy
La Grange, GA05.2014
Skills
- Multi-line phone systems
- Greeting guests
- Hospitality service
- Organization
- Customer Service
- Payroll Administration
- Investigating Complaints
- Safe Food Handling
- Front of House Management
- ServSafe Food Manager
- Critical Thinking
- Microsoft Office
- Problem Sloving
- Excel
- Adobe Software
- Directing and Producing
- Food and Beverage Operations
- Team Leadership
- Beverage Knowledge
- Cash Handling
- Staff Training
- Marketing Strategies
- Ordering Supplies
- Food Presentation
- Inventory Management
- Event Planning
- Staff Supervision
- Scheduling Staff
- Health Code Compliance
- Vendor Relations
- Conflict Resolution
- Video Editing
- Production Scheduling
- Creative Direction
- Live Events
- Creative Writing
- Social Media
- Content Production
- Storytelling
- Script Analysis
Timeline
Food and Beverage Manager
Courtyard By Marriott
05.2021 - Current
Front Desk Agent
Courtyard By Marriott
06.2019 - 05.2021
Bistro Attendant
Courtyard By Marriott
06.2019 - 05.2021
Front Desk Agent
Laquita Inn
12.2018 - 06.2019
Drama Teacher
DRAMA TEACHER, Sound Doctrine Christian Academy
08.2017 - 05.2018
SOCIAL MEDIA DIRECTOR
Dr. Grego's Chiropractic, Wellness Center
05.2017 - 10.2017
Director, Producer, Writer
EJP Productions
07.2015 - Current
CSR
Domino's Pizza
03.2015 - 11.2015
Bachelor of Arts - Entertainment Business
Full Sail University
High School Diploma -
Sound Doctrine Christian Academy
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