Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ELIJAH PAUL

Hallandale,FL

Summary

Dedicated and enthusiastic Customer Service Representative with a passion for providing exceptional customer service. Skilled in communication, problem-solving, and teamwork, with a strong commitment to exceeding customer expectations. Eager to leverage my positive attitude and quick learning ability to contribute to a dynamic customer service team and enhance overall customer satisfaction.. I am very helpful and caring. Ready to utilize my knowledge, creativity, and integrity to provide the perfect environment.

Overview

2
2
years of professional experience

Work History

Store Associate

Panera Bread
02.2024 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.

Customer Service Representative (Remote)

Uhaul Moving And Storage
01.2023 - 01.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Store Associate

Walmart
02.2022 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.

Education

High School Diploma -

Career Online High School
Hallandale, FL
05.2023

Skills

  • Complaint resolution
  • Technical Support
  • CRM
  • Attention to Detail Focus
  • Active listening techniques
  • Time management mastery
  • Creative problem solving
  • Multitasking
  • Flexible and Adaptable
  • Cultural Awareness
  • Good Telephone Etiquette
  • Microsoft Word, Excel, Powerpoint, Outlook, Access
  • Bilingual
  • Customer Communication skills
  • Computer Literacy

Languages

English
Native or Bilingual
Haitian Creole
Native or Bilingual
French
Full Professional

Timeline

Store Associate

Panera Bread
02.2024 - Current

Customer Service Representative (Remote)

Uhaul Moving And Storage
01.2023 - 01.2024

Store Associate

Walmart
02.2022 - 10.2022

High School Diploma -

Career Online High School

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ELIJAH PAUL