Summary
Overview
Work History
Education
Skills
Timeline
Generic

ELIJAH PIPKIN

Los Angeles,CA

Summary

I am a dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for executives. I am an upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing an office with experience communicating and collaborating effectively with all levels of personnel, agencies, hiring managers and candidates to maximize performance quality. I am comfortable multitasking in fast-paced, deadline-driven environments.

Overview

15
15
years of professional experience

Work History

Executive Administrative Coordinator

Professional Security Consultants
Los Angeles, CA
11.2022 - Current
  • Developed tracking systems for departmental projects and initiatives.
  • Conducted research projects as requested by management team.
  • Coordinated internal meetings, including scheduling, logistics, and catering.
  • Answered phones and routed calls to appropriate personnel.
  • Prepared detailed reports and presentations for executive staff.
  • Ordered office supplies as needed to maintain adequate inventory levels.
  • Organized and maintained filing systems for sensitive documents.
  • Managed incoming mail distribution and outgoing courier services.
  • Organized office supplies inventory and placed orders when necessary.
  • Compiled data from multiple sources into spreadsheets or databases for analysis.
  • Reviewed invoices for accuracy before submitting them for payment approval.
  • Attended staff meetings on behalf of the President when necessary.
  • Prepared travel arrangements for the President, including airfare, hotel accommodations, rental car reservations.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Maintained an organized filing system for easy retrieval of documents when needed.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Prepared documentation such as bills of lading, invoices, customs declarations, insurance certificates.
  • Maintained records of freight costs, delivery times, and inventory levels to ensure efficient operations.

Human Resources Recruiting Coordinator

Zuber Lawler LLP
Los Angeles, CA
08.2021 - 08.2022
  • Met with committee members to review and develop policies and business strategy.
  • Managed the Managing Partner's flight arrangements.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues.
  • Strategized and implemented plans to transform and revitalize operations.
  • Answered employee questions during entrance and exit interview processes.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Explained human resources policies and procedures to employees.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Selected and interviewed candidates for all available positions.
  • Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
  • Explained job duties, compensation and benefits to potential candidates.
  • Facilitated job application processes for qualified candidates.
  • Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
  • Met with hiring managers to identify talent needs and determine criteria for filling vacancies.
  • Read, analyzed, and interpreted various internal and external documents and reports.
  • Supported hiring efforts domestically and internationally.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Provided hiring status updates to HR and managers for comprehensive oversight.
  • Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
  • Participated in local job fairs and recruitment events for prospective hiring.
  • Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
  • Compiled data from personnel records and prepared reports on candidate performance and qualifications.
  • Created and maintained positive relationships with hiring managers and HR business partners.
  • Managed candidate activity within Applicant Tracking System (ATS).

Sr. Case Manager / Legal Assistant

Law Office of Raymond Sarraf
Los Angeles, CA
06.2020 - 06.2021
  • Corresponded daily with clients, insurance adjusters, doctors and attorneys
  • Independently created a case management system to collectively implement, in order to better manage firm's case filing
  • Case file maintenance, collecting and organizing documentation from insurance companies, hospitals, treating providers, police departments, drafting correspondence
  • Reviewed and analyzed policy coverage limits, provisions, exclusions and endorsements for personal injury/slip and fall claims with varying degrees of complexity and severity
  • Responsible for the management of pre-litigated personal injury cases
  • Scheduled and prepared clients for recorded statement(s) with insurance companies
  • Assisted clients with providers, property damage claims, and resolving client and adjuster PIP issues
  • Ensure all files are organized, complete and ready for demand
  • Drafted demands to submit to insurance(s)
  • Investigated facts to obtain relevant issues necessary to determine causation, damages, and extent of injuries
  • Independently developed a plan to keep track of statute of limitations on all cases
  • Negotiated with medical facilities to reach a fair lien settlement for clients with specified limits
  • Organized, reviewed and summarized medical records
  • Summarized and interpreted regulatory requirements, aiding with policy development and awareness to promote statutory compliance
  • Drafted, received and tracked due diligence checklist
  • Liaised with multiple departments to facilitate responsive documents and document retention
  • Organized and prepared case exhibits and evidence for trial
  • Processed all assigned cases according to company and client service level agreements
  • Consulted with clients, witnesses and legal professionals to define and document case details
  • Exceeded team goals and resolved time-sensitive issues by partnering with staff to share and implement project initiatives.

Manager

Colbert/Ball Tax Services
Houston, TX
12.2009 - 05.2020
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities
  • Recruited and hired qualified candidates to fill open positions
  • Trained employees on additional job positions to maintain coverage of roles at all times
  • Greeted and encouraged feedback from customers to implement in-store operational changes
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction
  • Assigned tasks to associates to fit skill levels and maximize team performance
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies
  • Delegated work to staff, setting priorities and goals
  • Coached staff on strategies to enhance performance and improve customer relations
  • Recruited, hired and trained new employees, including monitoring and review of individual performance
  • Treated associates with fairness and respect, providing recognition of accomplishments
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

Sr. Case Manager / Legal Assistant

KASHANI LAW
Los Angeles, CA
03.2016 - 06.2018
  • Corresponded daily with clients, insurance adjusters, doctors and attorneys
  • Independently created a case management system to collectively implement, in order to better manage firm's case filing
  • Case file maintenance, collecting and organizing documentation from insurance companies, hospitals, treating providers, police departments, drafting correspondence
  • Reviewed and analyzed policy coverage limits, provisions, exclusions and endorsements for personal injury/slip and fall claims with varying degrees of complexity and severity
  • Responsible for the management of pre-litigated personal injury cases
  • Scheduled and prepared clients for recorded statement(s) with insurance companies
  • Assisted clients with providers, property damage claims, and resolving client and adjuster PIP issues
  • Ensure all files are organized, complete and ready for demand
  • Drafted demands to submit to insurance(s)
  • Investigated facts to obtain relevant issues necessary to determine causation, damages, and extent of injuries
  • Independently developed a plan to keep track of statute of limitations on all cases
  • Negotiated with medical facilities to reach a fair lien settlement for clients with specified limits
  • Organized and reviewed, and summarized medical records
  • Summarized and interpreted regulatory requirements, aiding with policy development and awareness to promote statutory compliance
  • Drafted, received and tracked due diligence checklist
  • Liaised with multiple departments to facilitate responsive documents and document retention
  • Organized and prepared case exhibits and evidence for trial
  • Processed all assigned cases according to company and client service level agreements
  • Consulted with clients, witnesses and legal professionals to define and document case details
  • Exceeded team goals and resolved time-sensitive issues by partnering with staff to share and implement project initiatives.

Document Specialist

On-Call Legal Attorney Services
Los Angeles, CA
10.2014 - 11.2015
  • Converted documents for specific personnel or project needs
  • Created and edited documents, mail merges and graphics using diverse programs
  • Completed documents and work requests according to company standards
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities
  • Set up documents for individual projects based on specifications
  • Uploaded documents to control sites, tracked transmittals and coordinated revisions
  • Created effective training course objectives, course content and all materials
  • Mentored team members to succeed and advance within department and company
  • Handled all telephone calls, meeting plans and conference organization requirements
  • Filed, faxed, copied and scanned documents and pictures into database
  • Provided proof of service and affidavits
  • Developed organizational filing systems for confidential customer records and reports
  • Organized training materials and user manuals to promote onboarding sessions.

Account Executive / Executive Assistant

American Credit Finance Firm
Santa Monica, CA
05.2013 - 10.2014
  • Managed daily financial tasks such as invoices, reports and proposals
  • Revised and maintained master calendar for client appointments
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities
  • Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations
  • Opened, read and wrote answers to routine letters and correspondence for executives
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow
  • Liaised between the CEO and clients regarding client accounts and new business
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.

Education

High School Diploma - Criminal Justice, Psychology

Westfiled High School, Carl Wunsche Senior High School Career Academy
Houston, TX
01.2008

Some College (No Degree) - Psychology

Stephen F Austin State University
Nacogdoches, TX

Some College (No Degree) - Psychology

Lamar University
Beaumont, TX

Skills

  • Human resource management systems
  • Candidate pre-screening
  • Applicant sourcing
  • Candidate pipeline development
  • Resume scanning
  • Employment listing management
  • International recruiting
  • Key partnership management
  • Project recruiting
  • iManage system
  • Types 85 WPM
  • Personnel records maintenance
  • New hire orientation
  • Labor agreements
  • Understanding of HR policies
  • People skills
  • Decision-making
  • Records management systems
  • Meeting planning
  • Timeline Planning and Management
  • 10-key proficiency
  • Detailed meeting minutes
  • Memo preparation
  • Document retrieval
  • Personal Injury law familiarity
  • Executive presentation development
  • Back office operations
  • Inventory systems
  • Sensitive material handling
  • Microsoft
  • Excel spreadsheets
  • Program file distribution
  • Office management
  • MS Office proficient
  • Order and request filing
  • Case management
  • Database management
  • Customer relationship management
  • Conflict mediation
  • Troubleshooting complex problems
  • Project management
  • Legal research and writing
  • Office Administration
  • Strong attention to detail
  • Invoice Processing
  • Spreadsheet Management

Timeline

Executive Administrative Coordinator

Professional Security Consultants
11.2022 - Current

Human Resources Recruiting Coordinator

Zuber Lawler LLP
08.2021 - 08.2022

Sr. Case Manager / Legal Assistant

Law Office of Raymond Sarraf
06.2020 - 06.2021

Sr. Case Manager / Legal Assistant

KASHANI LAW
03.2016 - 06.2018

Document Specialist

On-Call Legal Attorney Services
10.2014 - 11.2015

Account Executive / Executive Assistant

American Credit Finance Firm
05.2013 - 10.2014

Manager

Colbert/Ball Tax Services
12.2009 - 05.2020

High School Diploma - Criminal Justice, Psychology

Westfiled High School, Carl Wunsche Senior High School Career Academy

Some College (No Degree) - Psychology

Stephen F Austin State University

Some College (No Degree) - Psychology

Lamar University

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ELIJAH PIPKIN