Elijah Ramos
Orlando
Summary
IT student at the University of Central Florida with a summer remote internship at GTG Networks and current experience as a server at Cooper’s Hawk Winery in Waterford Lakes. During my internship, I learned core help desk skills by remoting into user desktops, troubleshooting issues over the phone, and supporting an email migration project from Gmail to Outlook using Excel to track users and schedule account transfers. Working while in school in a fast-paced restaurant environment has strengthened my communication, customer service, and time-management skills, helping me stay organized and calm under pressure.
Overview
1
1
Certification
Work History
Intern
GTG Networks
05.2024 - 08.2024
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
- Documented technical procedures and user guides, improving knowledge sharing among team members.
- Participated in system upgrades and installations, gaining hands-on experience with various technologies.
Education
Bachelor of Science - Information Technology
University of Central Florida
Orlando, FL05-2026
Skills
- Strong communication skills
- Hardware installation
- Proficient in Microsoft Office
- Help desk assistance
Certification
TestOut IT Fundamentals Pro 12/2/2024
TestOut CyberDefense Pro12/1/2025
Timeline
Intern
GTG Networks
05.2024 - 08.2024
Bachelor of Science - Information Technology
University of Central Florida