Summary
Overview
Work History
Education
Skills
Timeline
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Elijah Roberts

Norwich,CT

Summary

Dynamic training and development leader with a proven track record at USIC, excelling in staff management and complex problem-solving. Adept at fostering a strong team culture while implementing strategic training initiatives that enhance performance and safety compliance. Committed to driving operational excellence and employee motivation through effective mentoring and support.

Overview

6
6
years of professional experience

Work History

Supervisor

USIC
09.2022 - Current
  • Interact and build rapport with assigned technicians
  • Train and develop technician’s skills
  • Locate and mark underground utility lines
  • Troubleshoot difficult locates with technicians
  • Build a strong team culture by serving as a positive role model
  • Ensure technicians have adequate inventories/supplies
  • Complete JBOs in a timely manner and coach any area of concern
  • Review technicians’ daily workload and analyze for areas of improvement
  • Perform high priority audits as needed
  • Thoroughly investigate damages as they occur
  • Review GPS Exception Report daily and address concerns as needed
  • Partner with HR and Field Leadership to address employee relations issues
  • Ensure policies and procedures are followed
  • Review SAMSARA footage and address concerns as needed
  • Wear appropriate PPE and follow established safety procedures and policies

Training and Development Leader

USIC
05.2023 - 02.2024
  • Serve as a positive role model and lead by example
  • Planning and executing new hire training which includes scheduling, classroom setup, conducting training, field trainer mentoring and coaching, and detailed documentation
  • Assists existing technicians in need by conducting training, ride-alongs, and other development tactics aimed at improving performance
  • Manage the LMS ensuring appropriate training assignment, access, and accurate record keeping of training completion
  • Developing and executing emergency response training
  • Build relationships with field leadership within assigned district to proactively anticipate training and development needs
  • Implement best practices to drive safety, quality, and training improvements
  • Assisting the EHS department by providing with training metrics and information when relevant
  • Assisting EHS incident investigation, root cause analysis and corrective/preventive action planning
  • Support quality field audits and participate in quality teams as needed
  • Leading customer specific compliance processes such as Safety and Gas Operator Qualification
  • Providing tactical support for start-up initiatives

Lead Technician

USIC
02.2020 - 09.2022
  • Travel to assigned work sites to perform locates and identify and mark underground facilities
  • Understand and reference records, maps, and prints to accurately locate underground facilities
  • Utilize locating equipment and follow locate procedures to ensure accurate and quality locates
  • Thoroughly review records and verify marks for accuracy to avoid possible underground facility damage.
  • Wear appropriate PPE and follow established safety practices and procedures
  • Address safety concerns as needed
  • Organize and prioritize locate tickets to be completed during the workday, as directed by the supervisor
  • Check company vehicle, equipment, and supplies before leaving for the first locate daily
  • Ensure equipment is fully operational.
  • Distribute tickets to technician’s daily workload as needed
  • Ensure technicians have adequate inventories/supplies
  • Interact with utility clients and/or contractors to coordinate locates and maintain favorable relations
  • Maintain professional and positive interactions with customers and property owners
  • Interact with teammates respectfully and professionally
  • Provide mentoring to technicians by helping troubleshoot difficult locates and help manage customer relations
  • Retrieve and report team metrics to Senior leadership as needed
  • Positively model USIC safety expectations and standards

Education

Metal Fabrication

Greater New Bedford Regional Vocational High School
New Bedford, MA
05-2017

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Complex Problem-solving
  • Decision-making
  • Strategic planning
  • Processes and procedures
  • Operations management

Timeline

Training and Development Leader

USIC
05.2023 - 02.2024

Supervisor

USIC
09.2022 - Current

Lead Technician

USIC
02.2020 - 09.2022

Metal Fabrication

Greater New Bedford Regional Vocational High School

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Elijah Roberts