Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elijah Robertson

Nashville,TN

Summary

Dynamic Unit Manager at Waffle House with a proven track record in operational efficiency and staff training. Expert in financial analysis and cash handling, driving customer satisfaction through effective communication and conflict resolution. Successfully implemented strategies that enhanced performance and reduced costs, ensuring compliance with health regulations and fostering a positive work environment.

Overview

3
3
years of professional experience

Work History

Unit Manager

Waffle House
Nashville, TN
04.2024 - Current
  • Oversaw food preparation, production and presentation according to quality standards.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Established policies for cash handling procedures to maximize security measures.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Trained new employees to perform duties.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.

Brokerage Associate

Nolan Transportation Group, LLC
Nashville, TN
01.2024 - 06.2024
  • Scheduled and coordinated delivery of security certificates to and from companies and customers.
  • Delivered regular portfolio performance reports to clients, including detailed analysis and future investment recommendations.
  • Participated in continuous professional development activities to stay current with financial products, market conditions, and regulatory changes.
  • Negotiated prices for buying and selling securities based on market conditions.

Branch Manager

Penske Truck Leasing
Nashville, TN
06.2022 - 01.2024
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Supported outside sales force in servicing and obtaining new business.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.

Education

Bachelor of Business Administration - Marketing

Austin Peay State University
Clarksville, TN
12-2021

Associate of Arts - Business Management

Austin Peay State University
Clarksville, TN
06-2019

Skills

  • Food safety
  • Inventory management
  • Staff training
  • Operational efficiency
  • Financial analysis
  • Customer service
  • Conflict resolution
  • Performance appraisal
  • Cash handling
  • Time management
  • Analytical thinking
  • Budget development
  • Supply management
  • Problem-solving abilities
  • Active listening
  • Reliability
  • Communication
  • Public health
  • Goal setting
  • Set objectives
  • Task prioritization
  • Budget planning

Timeline

Unit Manager

Waffle House
04.2024 - Current

Brokerage Associate

Nolan Transportation Group, LLC
01.2024 - 06.2024

Branch Manager

Penske Truck Leasing
06.2022 - 01.2024

Bachelor of Business Administration - Marketing

Austin Peay State University

Associate of Arts - Business Management

Austin Peay State University

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